Comments on: Qwest: The saga that will not end

By: funny

funny — Mon, 14 Sep 2009 23:54:06 +0000

@ Sally House: Sure. Ask away.

By: Sally House

Sally House — Sat, 12 Sep 2009 17:07:01 +0000

I was hoping I could ask you a rhetorical question about yourself, would that be ok? great post by the way its always nice to share.

By: Yay! Cox rocks! « Funny about Money

Yay! Cox rocks! « Funny about Money — Fri, 17 Apr 2009 16:49:54 +0000

[...] Hah! Take that, Qworst! [...]

By: financial wellness project » carnival of money stories #82!

financial wellness project » carnival of money stories #82! — Tue, 28 Oct 2008 16:03:17 +0000

[...] about money tells us about his frustrating experience with quest in dealing with his phone account. he highly does not recommend them! after reading that story, [...]

By: Consumer Headaches: 15 ways to get help « Funny about Money

Consumer Headaches: 15 ways to get help « Funny about Money — Sun, 26 Oct 2008 02:58:48 +0000

[...] than you would think—and certainly more than outfits like Qwest think you will find out about. Qwest is the worst I’ve ever dealt with: combatting serious problems that might damage your credit rating or [...]

By: copyeditorsdesk

copyeditorsdesk — Sat, 25 Oct 2008 17:45:30 +0000

LOL! It doesn’t do any good to get ornery with the poor troglodytes who answer the phones. They’re just wage slaves working in a truly miserable job, and the truth is there’s not a darned thing they can do about their employer’s policies. Sometimes they lie so as to crank a commission to supplement their puny salaries (videlicet, “Josh”); other times, as in the case of “Brad,” they misunderstand or are contradicted after the fact by someone else in the food chain; still other times, they lie to put you off or get you out of your hair (bringing us to “Amber”).

Thanks to both of you for the good words on Cox. SDXB says that out in Sun City he’s heard plenty of complaints about inconsistent connections and Qwest-like customer service, so by this morning I was feeling pretty discouraged. On the other hand, if you google reviews of Cox telephone and Qwest telephone, you find LOTS fewer complaints about Cox than you do about Qworst.

By: quietrunning

quietrunning — Sat, 25 Oct 2008 14:38:17 +0000

I gave up on Qwest in Phoenix years ago due to extraordinarily poor service. I’ve bundled phone with internet through Cox with very good results.

By: Anne

Anne — Fri, 24 Oct 2008 21:06:32 +0000

… nope, still speechless … I am really amazed you stayed civil.

That said, I used Cox for my two year tenure in AZ and was amazed at the customer service. The techs were nice and, best of all, the person you talk to on the phone is usually empowered to actually take action. Plus they have a nice tech support number where the first thing you hear was whether or not they already have a reported outage for your area (saved a lot of time). Totally unsolicited, they also sent a refund to my forwarding address for a few weeks I had paid for but not used. Returning to Charter back here in the midwest resulted in a similar “never, ever again” declaration. I get service through my apartment complex now, thank goodness.