By: Jen-Jen

Jen-Jen — Tue, 12 Oct 2010 20:35:38 +0000

You ought to try dealing with Travelers Auto Insurance! After 25+ years of a flawless driving record, and 10 years with Travelers (30+ year with AAA which is a broker for Travelers) I had a small fender bender. When the claim was settled, my insurance rate increased 75% in one jump! Nauturally I objected and was treated to the most infuriating run-around. The result from everyone, including the Oregon Dpartment of Consumer and Business Services – Insurance Division, to which I made a formal complaint, was that no-one can interpret the codes that go into determining your auto insurance rate because it is all done by computer and there is some secret no-name company which collects all this inforamation on every consumer that puts all these points in the system which determines your rate – and of course is the proprietary and cannot be discussed. I think was infuriated me more was the total lack of reagard and down right rudeness of Travelers customer service people. I have never been subjected to such hostility. My final action – I am no longer insured with Travelers, and NEVER will be again!

By: Anne

Anne — Wed, 12 Nov 2008 02:24:38 +0000

Fantastic list! I actually had the pleasure of reading a letter that adhered perfectly to points 1-4 (5 wasn’t applicable). The company in question had been wronged in the spirit of the contract, although not the letter, by the company I work for. It helps that I work someplace where management is reasonable and already knew the company had been wronged. But, it was still a fantastic letter. Not only did they get exactly what they requested but the letter was also show to our board as evidence for why we needed to take action.

Comments on: Dear Sir (You Cur): How to complain in writing

By: Jen-Jen

By: Anne