Comments on: Unemployment + Chase Bank = Hell on Wheels

By: Ace

Ace — Sat, 14 Nov 2009 00:35:12 +0000

To reach a person at Chase’s customer service line.

1. Call the number on the debit card select the option to listen to recent transactions

2. It wll list the last three transactions. Listen even if you haven’t used the card.

3. After the recording it will offer various options again.

4. One option will be to address any disputed transactions choose this.

4. After entering info it will connect you to a REAL LIVE PERSON from custormer service.

After many times of trying to talk to someone I stumbled on this. Hope it helps PS this is only the Chase customer service not UI customer service for which we know doesn’t exist.

By: Melissa and Michael

Melissa and Michael — Sat, 24 Oct 2009 17:13:44 +0000

We feel your pain. We are trying to talk to a human for our AZUI card and no such luck. My husband (owner of the card) purchased his car insurance. The company took 180.00 from his UI account. We found cheaper insurance same day and cancelled other one. The first company refunded money to card. Here we are down the road and still no refund showing on account. Insurance company gives proof of refund but we need to find out where it is. NO HUMANS TO TALK TOO! Very very frustrating. Why cant we just have a person to talk to and tll us straight up “the money is floating in cyberspace over Hawaii” or “too bad to sad your screwed without the benefit of K-Y or a cigarette after”?
This is very frustrating.
and for Kayla……no you do not have to be a rocket scientist to figure balance etc but you should be more than a pawn in the Arizona, Chase, Federal government game. Give us something more than a non human phone number. Not everyone has the time to spend 2-3 hours trying to take care of something that is bullsnot to begin with and not our problem but that with the card issuer. They hold us accountable for everything why should we not be able to do the same for them?

By: funny

funny — Tue, 25 Aug 2009 12:27:51 +0000

Thanks, ex-chase! That’s a useful bit of information.

But just imagine: you have to run around Robin Hood’s barn like that just to get your own money! And if you don’t play your cards right, you still can’t get at some of it. Notice that this is set up so that you can’t easily put the cash into savings. You have to go to a store, buy something that you may or may not want, dork around with extracting as much of the funds as you can get out, and then return to the bank (or, if you don’t do business with Chase, to your own bank or credit union) and physically put the money into a savings account. What an incredible waste of your time! But of course, if you’re unemployed you have nothing to do but waste time and build Chase’s profits, right?

By: ex-chase employee

ex-chase employee — Tue, 25 Aug 2009 09:51:02 +0000

I no longer work for Chase but I still remember ways around some issues. While you are at the grocery store use your unemployment dedit card to buy any item for a dollar or less and request to process the transaction as a debit so you would be prompted to enter your PIN. Request $47.00 cash back. You will get your money less $1.00 for an item you wanted. The bank does not charge for these transactions. If you went to the ATM you would most likely only be able to withdraw in multiples of $20.00 so you would have $8.00 cash you can’t access from the ATM machine…For lost or stolen unemploment debit cards call 877-221-1634. Follow the options for lost or stolen cards and yes there is a live person waiting for such a call 24/7. Hopefully this was helpful.

By: funny

funny — Thu, 30 Jul 2009 23:29:50 +0000

@ Sidney: First you need to go to your state unemployment office. If they can’t help you, you should go to Chase and ask to speak with a manager. If that person can’t or won’t help you, then you should go to your state banking commission. If none of those will help you, then you need to find the Legal Aid Society in your state (google it) and see if you can get free legal help there.

By: sidney quatrevingt

sidney quatrevingt — Thu, 30 Jul 2009 22:10:33 +0000

I need to find out how to get a replacement unempolyment debit card for one that was lost from chase bank. Please advise. I can’t get any help on the Laworks website and can’t get anyone @ Chase to help me !!!!!

By: funny

funny — Wed, 29 Apr 2009 23:22:16 +0000

@ Kayla: {cackle!} Read on to find out WHY the Chase debit card was no good!

By: Kayla

Kayla — Wed, 29 Apr 2009 21:45:41 +0000

My husband has been on unemployment for a little over a month now. There is a website on the back of the card. Go to that website and sign up. Then you can check your balance for free. Also, you can sign on to azui.com and check if they have issued you any payments recently. The money will be on your card within 24 hrs of the issue date. What did you say you do for a living? It doesn’t take a rocket scientist to check the balance on the card, and then go to an ATM and withdraw the money. You can also find out the closest ATM on that same website. Good luck. You seem to have made things much more difficult than they really are. People, use your heads!

By: Zach

Zach — Sun, 29 Mar 2009 00:06:50 +0000

I agree, this is a very frustrating situation. It annoys me that I have to pay ATM fees, deal with a different bank for statements, and be treated like a second class customer.

By: Johanne

Johanne — Fri, 20 Mar 2009 07:18:07 +0000

That’s just beyond frustrating.