I did resolve the issue, by canceling my service with your employer and, by dint of complaining to the Corporation Commission and to the company’s senior management about the deceptive sales trick that trapped me into all sorts of conditions I had not agreed to and did not want, also managing to get rid of the cell phone contract. These events happened months ago, beginning last August and extending, horribly, through November. Qwest executives knew I not only was complaining to Arizona regulators and the Better Business Bureau but also was blogging at length about the situation. Qwest needs to find a way to get an actual human being — preferably one who resides in North America, speaks English, and does not try to cheat people — to speak with its customers.

It used to be miserable to have to deal with the monopoly that once was AT&T. But newer communications companies outdo their ancestor, with gusto! It’s very sad when corporations do not understand and do not care that prompt, courteous, and honest dealings with their customer base are the underpinnings of long-term competitiveness.

Steph