Comments on: Sears Credit Card: A new fast one from MasterCard http://funny-about-money.com/2009/06/08/sears-credit-card-a-new-fast-one-from-mastercard/ Simple Living = Frugality = Peace of Mind: Personal Finance and Stress Control Sat, 11 Feb 2012 14:47:18 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Mike Cardace http://funny-about-money.com/2009/06/08/sears-credit-card-a-new-fast-one-from-mastercard/comment-page-1/#comment-28894 Mike Cardace Thu, 09 Jun 2011 20:04:39 +0000 http://funny-about-money.com/?p=6330#comment-28894 I appreciate the feedback. That's one of the reasons I'm here. Trust that your feedback will be delivered directly to the folks at Citi who work on the Sears program. Happy summer, Mike I appreciate the feedback. That’s one of the reasons I’m here. Trust that your feedback will be delivered directly to the folks at Citi who work on the Sears program.

Happy summer,
Mike

]]> By: Funny about Money http://funny-about-money.com/2009/06/08/sears-credit-card-a-new-fast-one-from-mastercard/comment-page-1/#comment-28893 Funny about Money Thu, 09 Jun 2011 19:52:58 +0000 http://funny-about-money.com/?p=6330#comment-28893 @ Mike & Sally: I'd agree with Sally on this one. It seems ever so slightly underhanded of Sears (my apology for the harsh language -- we know it's not your fault, & that you're just an employee) to send this crucial information under separate cover. Given the sheer quantity of junk mail that emanates from retailers, whoever dreamed up this idea would surely realize that a large number of recipients would toss a mailing that did not appear to be a bill, probably without even opening the envelope and almost certainly without reading it carefully. That, IMHO, comes under the heading of "a fast one." @ Mike & Sally: I’d agree with Sally on this one. It seems ever so slightly underhanded of Sears (my apology for the harsh language — we know it’s not your fault, & that you’re just an employee) to send this crucial information under separate cover. Given the sheer quantity of junk mail that emanates from retailers, whoever dreamed up this idea would surely realize that a large number of recipients would toss a mailing that did not appear to be a bill, probably without even opening the envelope and almost certainly without reading it carefully.

That, IMHO, comes under the heading of “a fast one.”

]]> By: Sally http://funny-about-money.com/2009/06/08/sears-credit-card-a-new-fast-one-from-mastercard/comment-page-1/#comment-28892 Sally Thu, 09 Jun 2011 19:33:10 +0000 http://funny-about-money.com/?p=6330#comment-28892 Time to end the conversation. I might have received the notice 3 months ago. Probably diudn't keep it. Still think the APR info should have been in the mailing, but then people would have found out the crummy interest rate. Most likely, I will not activate the Sears card- still too annoyed. Time to end the conversation. I might have received the notice 3 months ago. Probably diudn’t keep it. Still think the APR info should have been in the mailing, but then people would have found out the crummy interest rate. Most likely, I will not activate the Sears card- still too annoyed.

]]> By: Mike Cardace http://funny-about-money.com/2009/06/08/sears-credit-card-a-new-fast-one-from-mastercard/comment-page-1/#comment-28891 Mike Cardace Thu, 09 Jun 2011 18:27:24 +0000 http://funny-about-money.com/?p=6330#comment-28891 @Sally & @funny, thx for your patience. I am told that customers were sent a letter in March covering the Sears MasterCard interest rate information and opt-out instructions. Cards were mailed beginning at the end of May. @Sally, it sounds like you and the March mailing never crossed paths. I can look into trying to re-send that letter, but would need to have you speak with a representative. You may not be interested in this given the interest rate information is being mailed your way, currently. Please let me know if there's anything else I can do for you. Regards, and best wishes, Mike Cardace, Citi michael.cardace@citi.com @Sally & @funny, thx for your patience. I am told that customers were sent a letter in March covering the Sears MasterCard interest rate information and opt-out instructions. Cards were mailed beginning at the end of May.

@Sally, it sounds like you and the March mailing never crossed paths. I can look into trying to re-send that letter, but would need to have you speak with a representative. You may not be interested in this given the interest rate information is being mailed your way, currently.

Please let me know if there’s anything else I can do for you.

Regards, and best wishes,

Mike Cardace, Citi
michael.cardace@citi.com

]]> By: Mike Cardace http://funny-about-money.com/2009/06/08/sears-credit-card-a-new-fast-one-from-mastercard/comment-page-1/#comment-28885 Mike Cardace Thu, 09 Jun 2011 15:08:57 +0000 http://funny-about-money.com/?p=6330#comment-28885 sorry for delay, expecting call from Citi program managers on this today. Mike sorry for delay, expecting call from Citi program managers on this today.

Mike

]]> By: Mike Cardace http://funny-about-money.com/2009/06/08/sears-credit-card-a-new-fast-one-from-mastercard/comment-page-1/#comment-28873 Mike Cardace Tue, 07 Jun 2011 21:19:58 +0000 http://funny-about-money.com/?p=6330#comment-28873 @funny, @Sally, please give me a little time to get in touch with the right Citi team on that. I will get back in touch shortly, likely tomorrow. Thx, Mike @funny, @Sally, please give me a little time to get in touch with the right Citi team on that. I will get back in touch shortly, likely tomorrow.

Thx,
Mike

]]> By: funny http://funny-about-money.com/2009/06/08/sears-credit-card-a-new-fast-one-from-mastercard/comment-page-1/#comment-28872 funny Tue, 07 Jun 2011 20:52:59 +0000 http://funny-about-money.com/?p=6330#comment-28872 @ Mike: So what IS the explanation for the proprietors of this card not having sent a customer the APR information? @ Mike: So what IS the explanation for the proprietors of this card not having sent a customer the APR information?

]]> By: Mike Cardace http://funny-about-money.com/2009/06/08/sears-credit-card-a-new-fast-one-from-mastercard/comment-page-1/#comment-28871 Mike Cardace Tue, 07 Jun 2011 20:35:32 +0000 http://funny-about-money.com/?p=6330#comment-28871 @Sally, just wanted to make sure you got all of your questions answered re: Sears Card/Sears MasterCard. If not, please send me a note. You can also send a tweet to @AskCiti, our verified Twitter account for customer service. If you'd like to research other Citi credit card options, please visit www.citicards.com. Thank you for being a customer. Kind regards, Mike Cardace Customer Service & Advocacy, Citi michael.cardace@citi.com @Sally, just wanted to make sure you got all of your questions answered re: Sears Card/Sears MasterCard. If not, please send me a note. You can also send a tweet to @AskCiti, our verified Twitter account for customer service. If you’d like to research other Citi credit card options, please visit http://www.citicards.com. Thank you for being a customer.

Kind regards,

Mike Cardace
Customer Service & Advocacy, Citi
michael.cardace@citi.com

]]> By: funny http://funny-about-money.com/2009/06/08/sears-credit-card-a-new-fast-one-from-mastercard/comment-page-1/#comment-28860 funny Mon, 06 Jun 2011 20:51:18 +0000 http://funny-about-money.com/?p=6330#comment-28860 @ Sally: Wow! That's a shocker! What was their explanation for not sending you the interest rate information? I'd be calling the US attorney general on that one... But I'm ornery. ;-) @ Sally: Wow! That’s a shocker!

What was their explanation for not sending you the interest rate information? I’d be calling the US attorney general on that one… But I’m ornery. ;-)

]]> By: Sally http://funny-about-money.com/2009/06/08/sears-credit-card-a-new-fast-one-from-mastercard/comment-page-1/#comment-28859 Sally Mon, 06 Jun 2011 20:44:09 +0000 http://funny-about-money.com/?p=6330#comment-28859 I just received the "new" Sears Citibank Master Card which will now be the "official" Sears credit card. I also received a coupon and privacy notice. Howerever I DID NOT RECEIVE INFO ON THE APR RATE. I thought it was illegal to dispense a new card without this info. I tried calling various numbers, but it was the weekend and had no luck. Today (6/6) I finally was able to talk to someone. I asked for the interest rates and payment information IN WRITING. It took about 10 minutes before the person I was talking to said she had arranged to send me the information. Most likely, I will not activate this card. Ironically I am not opposed to a Master Card, but I would bet that I could get one for less than 22%. I just received the “new” Sears Citibank Master Card which will now be the “official” Sears credit card. I also received a coupon and privacy notice. Howerever I DID NOT RECEIVE INFO ON THE APR RATE. I thought it was illegal to dispense a new card without this info. I tried calling various numbers, but it was the weekend and had no luck. Today (6/6) I finally was able to talk to someone. I asked for the interest rates and payment information IN WRITING. It took about 10 minutes before the person I was talking to said she had arranged to send me the information. Most likely, I will not activate this card. Ironically I am not opposed to a Master Card, but I would bet that I could get one for less than 22%.

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