Coffee heat rising

How to Deal with a Workplace Bully

This is a guest post by Anita M. Martinez, one of the students in the spring 2011 magazine writing course at Paradise Valley Community College.

Courage is fire, and bullying is smoke.

—Benjamin Disraeli

Rebekka walks into her office and cheerfully bids everyone good morning. As she is getting settled at her desk, her supervisor, Milly, steamrolls into Rebekka’s office and asks her, “Have you completed that quarterly report yet?”

Rebekka stammers…“I…I just have to…”

Milly interrupts, “I thought I asked you to have that done by end of day yesterday. Why haven’t you gotten it done?”

Rebekka turns and helplessly gestures toward her in-basket piled high with files.

Milly responds, “Never mind the rest. Get that report to me by 9:30 today.” She turns on her heel and walks away, leaving Rebekka quietly seething and close to tears.

Is Milly simply trying to get the job done? Is Rebekka being too sensitive? Is Milly inflicting emotional abuse upon Rebekka? The answers are no, no, and YES!

Milly’s first offense occurred when she stormed into Rebekka’s office, not giving her the chance to get settled. An expert bully targets their victim at vulnerable times. Offense #2: Milly interrupted Rebekka when she was attempting to explain why she hadn’t completed the report. Offense #3: Milly’s statements were demeaning and counterproductive.

Is it coincidence that both characters involved in this scenario are women, or does this characterizatioin reflect a broad reality? According to current research by The Workplace Bullying Institute (WBI), founded by Drs. Gary and Ruth Namie, women comprise 58% of bullies in the workplace, and 71% of their targets are women. Seventy-two percent of these bullies are managers!

If you are a target for workplace bullying, what can you do to protect yourself? The following five-step approach will not change the bully, but it will give you an effective strategy so you don’t have to put up with bullying behavior.

Step 1: Identify the abuse. According to the WBI, the definition for bullying in the workplace is “repeated health-harming mistreatment of one or more persons (the targets) by one or more perpetrators.” Forms of mistreatment include verbal abuse, intimidating behavior to include non-verbal actions, and sabotaging work from getting done. At times, bullying can cross over into the “harassment” classification, which is defined as discrimination against a person for their sex, race, age, or religion (or group affiliation). Federal and state law protect us from harassment, yet only 11 states have Healthy Workplace bills in place, giving targets of bullying certain legal rights.

Step 2: Know where to draw the line. A healthy person instinctively knows when their boundaries have been crossed. Bullies know and usually avoid such persons, immediately targeting a boundary-less person. Know what you will and will not tolerate, and never be afraid to calmly verbalize your “will-nots” at their first or next attempt at bullying.

Step 3: Stand up for yourself (literally). Often a bully will invade your personal space (measured by your fully extended arm’s length), or place a hand upon you to exert control. If you are sitting and they are too close for comfort, slowly stand up and look the bully straight in the eye. If you are already standing, do not back down. Maintain eye contact. If the bully pushes you, strikes you, or touches you in an inappropriate way, he or she has crossed the legal boundary, which must be pursued. (Make sure you are not the aggressor.) When the person says something offensive, take control of the situation by politely asking them to repeat it.

Step 4: Take written observation. Okay, so you’ve had enough bullying and decide to take your complaint to Human Resources, or for a smaller company, the owner or top dog (assuming that person is not the perpetrator). Documenting mistreatment cools you emotionally so you can take action with a level head. A written record also arms you with ammunition when you take your complaint to a higher level. A competent HR professional will document such reports, which should count against the offender come employee review time. If you are fortunate enough to live in the states of Washington, Nevada, Utah, Illinois, West Virginia, Maryland, New Jersey, Massachusetts, Vermont, or New York, you could be building your case to sue the offender, or your employer for not taking appropriate action to protect you.

Step 5: Assess whether the job is worth it. When your physical or mental health, as well as the quality of your personal life begins to suffer, it is definitely time to consider alternative employment. Do you really want to work for an employer that hires and tolerates workplace bullying? Before accepting a new position, ask to review their policy manual. A good employer will have a policy in place prohibiting bullying.

The world is full of bullies. Chances are you will cross tracks with one again, in your career or your personal life. The key is to identify it and put an immediate stop to bullying behavior.

Here are a few resources that will help:

The Bully at Work: What You Can Do to Stop the Hurt and Reclaim Your Dignity on the Job, by Gary Namie and Ruth Namie. Illinois, 2009

http://www.workplacebullying.org

www.healthyworkplacebill.org

Funny’s First Giveaway! The ULTIMATE FaM Product!

Okay, folks. This is it. I’ve found it! THE premier Funny about Money giveaway. A souvenir to remember. And Funny is offering it up to one lucky reader!

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Does anything say FUNNY ABOUT MONEY better than this?

O.M.G., it practically shouts “Money”! Or maybe “Funny”… 😉

La Maya and I came across it on our latest estate sale adventure, at a wildly upscale house in Paradise Valley. Possibly “wild” was the operative term with this couple, who are divorcing and selling the marital furniture. The house was very elegant, and they had some lovely things. And…those. Since everything else was impeccably tasteful, we can only assume this artifact is itself impeccably tasteful.

So. Obviously, any self-respecting Funny about Money fan needs a unique pair of sunglasses adorned with solid rhinestone dollar signs. And one lucky person will have them, free! Here’s the plan:

Get your name entered in the giveaway with any or all of these strategies:

Subscribe to Funny about Money by RSS feed or by e-mail.

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Vote early and vote often!

 

 

Holding Pattern…

Our Hero

The mountain of student papers is finally graded and all the grades are in. Thinking grades were due at 5:00 p.m. yesterday—not 11:00 a.m., as was the fact—I was late because one student had special dispensation to turn in assignments late. But finally all that ess aitch eye got done and officially stamped and filed.

A record number of students failed, two for plagiarizing but most simply because they stopped turning in papers. It’s interesting, the number of community college students who don’t drop when they can’t keep up with a course. On the surface, it would seem better to have a W on your transcript than a D or an F. Apparently, though, there’s a financial incentive: it appears that if they pretend to stay in a course, they get to keep scholarship or loan money that evidently would be forfeited if they dropped. This little bit of fraud is abetted by the District’s policy of allowing them to repeat courses several times and counting only the highest score in the GPA. Thus if you got an F in math and later managed a B, your grade-point average would reflect only the B.

From an instructorly point of view, one shouldn’t complain: it’s that many fewer papers to have to read.

From a taxpayer point of view, though, it seems wasteful. In the comp courses alone, 13% of the classmates failed for this reason.

St. Isabelle

Oh, well… As soon as grades were filed, it was on to indexing this year’s issue of Studies in Medieval and Renaissance History. After plowing through that much student drivel, reading SMRH is actually refreshing! Yesterday I got through a well written piece on a recently discovered Vie of Isabelle of France, a thirteenth-century Franciscan réligieuse sainted because of the alleged miracles she could work. Medieval Europe was so strange that reading about it is like reading of the doings on another planet. It has a science-fictionlike character. To say life in Europe before the Renaissance was very, very different from our reality is to understate.

Meanwhile, I haven’t even begun the Arizona Book Publishing Association’s newsletter, which was due a week ago. And today I have to go to a meeting of our neighborhood group, for which I have agreed to work on a newsletter or write web content—don’t know which yet. And very soon now (like…today?) I need to start the course preps for the summer 101 and 102 classes. That’ll absorb another week of unpaid time. Ugh.

I’m about to slip the bonds of Evil Blackboard, creating new sites on WordPress.com for all three of my courses. The one for the 102s is already up and running—this semester’s bunch tested it for peer-reviewing drafts of their final endless paper, and it worked pretty well. For the purpose, it’s much easier than using Blackboard’s half-baked blog function, because in its clumsiness BB effectively “hides” responses to posts, forcing you to search twice in two different functions for every single student. In WP, all you have to do is run your eye down the page, or sign in as the admin and simply go to manage > comments to find their most recent work. That’s only one of several functions I think will be much simpler.

The other new strategy will be to establish Gmail accounts for each section and tell the students they have to use them to e-mail me and to submit their papers. This will organize all incoming student correspondence by section number, and it also will get it off my personal e-mail, which is swamped with trash forwarded from the college’s and the District’s wayyy tooo many departments.

Not only do these entities emit reams of irrelevant messages to everyone with a maricopa.edu address, employees are in the habit of hitting reply-all to every little self-congratulatory message, every announcement that someone’s spouse died, every invite to a retirement party, and on and on. The largest community college system in the country (vaster even than the Great Desert University, with over 70,000 students the largest pretend-university in the land), the Maricopa County Community College District has a lot of employees, all of them yakking to each other irrelevantly over the e-mail system. The result is that student correspondence (and other important matters) gets lost in the shuffle.

I’d like to unforward the college’s e-mail, once I get the students established in Gmail, and then give my real-world address to the division chair, the division secretary, and the few friends I’ve made over there. However, occasional important messages do come through, and having to visit the college’s system every day in search of those would still require me to sift through all that trash, while adding an extra layer of sign-in hassle.

Meanwhile, several efforts by the magazine-writing students are good enough to press into service as guest posts, and so in the next week or so, while I deal with the mass of urgent work that didn’t get done while I was grading papers, I’ll be running some of those here.

Welp, the sun is up and so I’d better get going. Later!

Images:

Bust of Aristotle. Copy of a bronze by Lysippus. Photo by Jastrow. Public domain.
Sainte Isabelle de France par Louis Desprez (1841), statue refaite d’après un original gothique. Porche de Saint-Germain-l’Auxerrois, Paris. Photo by Jastrow. Creative Commons Attribution 3.0 Unported license.

 

 

What Price Gasoline?

Like everyone else in town, I’ve been putting off buying gas until the last possible minute. Wednesday evening, the Dog Chariot had what looked like a quarter of a tank left. Figured I could get to my Scottsdale breakfast meeting and back to the in-town Costco (cheapest known source of fuel in the city), and so at 6:30 headed east. Interminably east.

By the time I got to lovely mid-town Scottsdale, the gas gauge registered 1/8 of a tank. But the road was slightly inclined, and sometimes (I hoped) the unlevel miniscus in the tank would warp the reading. As I turned onto Scottsdale Road, I noticed a Sinclair station in the AJ’s shopping center at Lincoln and Scottsdale.

Once sprung from the breakfast meeting, I stopped in to pick up a gallon (worth 18 miles), which I knew would carry me into town, where I could fill up at the ghetto Costco.

Pulled up to the pump behind some rich guy who wasn’t even paying attention to how much gas was blasting into his tank, viewed the amazing prices (in Scottsdale gas station owners are not allowed to flaunt their prices with gigantamous roadside signs), backed out, and drove away.

I should’ve known. Sinclair????? There are no Sinclair stations in Arizona. This is some sort of artifact. And what do artifacts cost?

$4.50 a gallon, that’s what artifacts cost.

{gulp!} Could I be reading that right? Surely not. But I wasn’t sticking around to find out.

Drove west, drove west, drove west, drove…until the red idiot light came on, along about 36th street. Spotted a Chevron station at 16th street. Darted in and pumped 1.5 gallons of $3.79 gas. This would suffice to reach the pore folks’ neighborhood.

Drove south drove south drove south drove west some more.

At last I reach familiar territory and whip into the Costco gas station off 19th Avenue and Bethany Home, the lot nearly empty because the store isn’t open at this hour. Usually the line is halfway out to the road.

Hot dang: $3.67!

So it was that, compared to what I would’ve paid if I’d lived in lovely uptown Scottsdale, I saved $12.03 on 14.5 gallons of red-blooded Arabian gasoline.

I reflect: If I had a car that made 35 mpg, such as the Hyundai Sonata, I’d only have to fill up once a month. That would save me $58.72 a month.

Maybe it’s time to trade in the Dog Chariot. Whiz-Bang Financial Manager, having calculated my Vanguard Funds’ cost basis according to my father’s date of death, says I should have to pay zero taxes on the short-term corporate bond fund that was my car-purchase savings while I had a job. He thinks it’s stupid to pay $350 for a new timing belt on an 11-year-old junker (he predicts + + + operating costs). Accountant thinks it’s a toss-up: buy, don’t buy, do what you want…probably doesn’t make much long-term difference.

Hmmm… $58.72 a month = $704.64 a year saved on gasoline.

Cost of new Sonata less trade-in on the junk = around $20,000; 4% of twenty grand (allowable drawdown from invested retirement savings) = $800. Not exactly a toss-up, unless you factor in the $350 for the timing belt plus God only knows how much for other repairs.

Cost of 2011 second-hand Sonata through the credit union’s car-buying service, 22,000 miles: $19,900 – $3,000 = $16,990; 4% of $16,990 = $680. Very probably a positive. It’s not the color I want. It doesn’t have the interior trim I covet. But…there it is.

Still thinking…

Images:

Sinclair Oil advertisement, Menard, Texas.Billy Hathorn. Creative Commons Attribution-Share Alike 3.0 Unported license.

Hyundai Sonata. Shamelessly ripped off the Arizona State Credit Union‘s car-buying site. Click on this and a whole bouquet of pop-unders will populate your computer monitor.

Medicare Bills: OMG!

Anybody who thinks Medicare is some sort of a bargain and that all us old folks are sucking off the public teat either doesn’t know what he’s talking about or is just batshit crazy.

Just paid my annual Medigap premium: it rose by $277! That was after the Part D, which covers nothing because I don’t take any meds, went up by $60 a year. Part D is provided by a private insurer, but Medicare recipients are required to subscribe to it on pain of a penalty that amounts to a heavy, recurring fine. Part B also rose this year, but Social Security rises to cover Part B increases even in years when there’s no COLA increase (we’re now in the second year with no Social Security COLA, because after all there’s no inflation. :roll:).

Not anticipating such a large jack-up, I failed to self-escrow enough to cover the increase, so I had to raid my regular savings to pay the bill. Another two months with no clothes! Guess I’ll be wearing black Costco jeans all summer. Damn!

Medicare now costs some 15 times what I was paying for similar coverage at the Great Desert University. And of course it doesn’t cover everything. The Mayo keeps sending me incomprehensible bills, and the various Medicare providers keep sending me incomprehensible statements. Piles of paper are swelling my file folders, and I have no idea what any of it means…it’s just impossible to parse it out.

What this means is that I have no idea what I need to pay my doctors out of pocket. And that means I can’t really ever get out of debt to them, because I don’t know what to pay. Even if I could afford to do so, I can’t pay the full amount of each statement and then pocket the amounts coming in from Medicare/Medigap, because the clinic’s bills don’t reflect all the pending charges; if I spend the Medicare checks on groceries, I won’t have anything to cover the new little surprises that keep coming in the mail.

Complicating matters, Medicare will not pay the Mayo directly, advertisements to the contrary notwithstanding. The Part B coverage is supposed to direct-deposit payments to the Mayo, but for some reason because it’s the Mayo they won’t do that. Hell, no! Instead, they dribble out checks to me by snail-mail, which I have to deposit and then disburse to the Mayo myself.

Needless to say, the potential for snafu is huge. There’s always the chance that some check will be lost in the mail or in the piles of paper in my house—because a blizzard of trash paper is always coming in from these insurance companies, it’s easy to lose an envelope with an actual check in it.

Mercifully, I can now scan checks and deposit them electronically. It’s almost as much of a nuisance as physically driving to the credit union, because my scanner is excruciatingly slow. And of course, it draws so much memory or power or whatever it’s doing, I can’t do anything else on my computer while I’m waiting for it to plod through the process. The CU’s system won’t accept color scans, but my scanner defaults to color. Sometimes even when I set it to scan greyscale, it defaults right back to color. So then I have to do the whole scan over again. One time it took over half an hour just to scan in one check so the system would take it—I could have traipsed to the credit union on the way home from campus in that time!

Dealing with this bureaucratic BS is a difficult nuisance now, while I have most of my marbles. I can’t even begin to imagine how the elderly frail cope with this tsunami of confusing, complicated, demanding crapola. If you don’t have someone in your life to help out with it, you’re SOL. And you can be sure you’re getting ripped off seven ways from Sunday.

There’s just no excuse for America’s healthcare system.

Blackboard: Always Leave ’Em Tearing Their Hair…

Un. Freaking. Believable.

But maybe not. Maybe I should’ve known I wasn’t gonna escape from Blackboard without one final pain in the butt.

One hundred thousand words of student writing was to cross my transom come Tuesday. A few eager beavers turned in their gigantic final papers over the weekend, so on Monday I read the early entrants in the course’s final steeplechase.

Blackboard, the bloatware that passes for the course management software favored by the local community college district, should add up each student’s points and then tell you what percentage of the semester’s total available points these figures represent. In the past, it has done so quietly and efficiently, much speeding the process of posting final grades.

So Monday I enter an A-minus (90 points) for a certain student.

Blackboard awards him a final score of 138.6 percent.

No kidding? This is a B-minus student at best. He’s racked up no extra-credit points, and he has missed 50-point assignments. How could he possibly have accumulated more than the total points available?

Whip out my calculator and discover that he in fact has captured 79 percent of the total available points.

Hm. This would explain why one of our brighter lightbulbs, one who indeed did perform a bunch of extra credit and who turned in his final paper even earlier, managed to rack up a score of 148 percent.

Manually recalculate his grade: 95 percent.

Enter a few theoretical final paper scores in other students’ rows. When we say all our children are above average, we’re not kidding!

Try to figure out what the problem is. I must have made some mistake, but I’ll be damned if I can find it. All the columns’ settings are the same, and as far as I can tell, they’re all correct.

Finally have to concede that the only way to figure their final scores without having to punch every number (that would be hundreds of numbers!) into a calculator is to build an Excel spreadsheet that works and import the data into that. Make it two spreadsheets—one for each of the composition sections.

This was not a difficult job, but it was tedious, made more so by the fact that the array of assignments differed slightly between the two sections, so I had to build two separate spreadsheets. Then I had to send out announcements and e-mails to all students in each section explaining why they couldn’t rely on their Blackboard “My Grades” function, how I would be figuring their grades, how to calculate their own grades. Of course this generated a flurry of e-mails from students in High Obsessive Gear. So I got to kill Monday evening farting around with still MORE unnecessary extra work generated by Blackboard.

This will be the last assignment I ever enter in a Blackboard spreadsheet. Starting with the summer term, my classes are moving over to sites created in WordPress.com. Communication will happen through that site and through G-mail accounts dedicated exclusively to specific courses, so that I don’t have to sift through all the junk mail that comes in from the district and two campuses to find messages from students. Grades will be kept in spreadsheets very like the ones I built Monday night. I may put them up on Google Docs, so I can access them from whatever computer I happen to be using. I’ll give students blank, formatted spreadsheets so they can enter their own grades and view their accumulating points and percentages.

Wouldn’t you know Blackboard would pull this stunt on the way out?