The credit union’s bill-pay system is set up to pay the monthly Cox telecommunications bill in two chunks: a slab from The Copyeditor’s Desk to pay the (alleged) high-speed Internet connection, vital to doing business, and the rest from personal checking to cover the land line and the various indescribable bullshit the company uses to jack up its prices. It emits these transactions automatically, without my having to do anything special to make that happen.
This morning I opened the statement that came in last night’s mail. (That’s right: in the abysmal straits to which the U.S. Post Office has sunk, mail here is often delivered after dark.) Lo! It was ten bucks more than the total allotted monthly payment!
Annoying close comparison between last month’s bill and this month’s bill revealed that, for no discernible reason, Cox had ratcheted up the price of the Internet connection by a little over nine bucks.
Note, however, that they did nothing to ratchet up the speed of their interminably tardy “high-speed” service.
So I called and, once connected to a human (only took about 10 minutes…), asked for an explanation.
Right away, without even any whining or caviling from me, the youthful-sounding man on the other end offered a $10 “discount,” good for a year.
Welp, it doesn’t solve the ultimate problem. But it’ll save me $120 in 2014.
Better than a hit on the head.
I sure do wish cell phones came with unlimited extensions, the way land lines do. Actually, somewhere I heard of a service that allows you to have your cell phone ring on a land line, thereby converting your land-line phones to de facto extensions. But alas, I’m afraid you prob’ly still have to pay for the land-line service to pull that stunt off.
Which is an aside.
The PF take-away: Always open every statement, no matter how routine it looks, and read it. And when confronted with something new, annoying, or bizarre: Question Authority!