So I sent the Cox tech away while I thought about the options presented by the coming exit from copper land lines on the part of Our Honored Communications Provider. It seemed to me that what the guy proposed to do was not one helluva lot different from switching the land line to VoIP. Big difference: Ooma, a prominent VoIP provider, costs about five bucks a month. Cox, having purchased a few Arizona corporation commissioners, soaks its customers for $35.
Find a guy who will babysit me through connecting VoIP, a chore that I do not feel technologically competent enough to engage. So, it’s off to the Ooma website to order up the device needed to connect through their…network, platform, or whatever it is.
Since last I reviewed this service, Ooma has added a lot of new features. In the process, they’ve added to their website. One of the additions is a certain brain-banging opacity. Nowhere, far as I could tell, can you find a page that says “Buy this, Get this, Pay this per month.” They babble on about a “smart phone for your home” (I don’t want a smart phone, dammit! I can’t figure out how to use those things), but it’s unclear whether you have to buy their phone sets to connect through their service, or whether your existing handsets will work.
Call a sales rep and get…what? Yes: a person who simply has no fuckin’ clue! No joke. So small is the clue this chickadee has that she cannot even understand the question I’m asking!
Yes. So alien is the concept that a person might have actual phones in different rooms in her house that she is incapable of grasping that I’m not talking about cell phones.
I think…fukkit. These are hoops I am just flat not gonna jump through. At least when I call Cox, I get a human being right away, and that human being usually has at least a FEW measurable IQ points between the ears. That, I suppose, is worth $35 a month.
So now I have another Cox dude slated to come over next week and convert the damn phone system.
Do I WANT this conversion? Shit, no. My feeling is, if it ain’t broke, don’t fix it. You know and I know this is going to create some kind of PITA, driving up the blood pressure, creating vast inconvenience, and eventually eliciting yet another hummingbird-like rage.
In a few days, we will have telephones that go down every time the electricity is out (that will be once or twice a year), every time Cox’s cables are down (that will be every goddamn time a drop of rain falls and every time the City digs up the roads, an ongoing endeavor whose sole purpose apparently is to keep their employees busy), every time the WiFi modem disconnects itself (not so frequent as before, but still unpredictably often), and…hey! EVERY TIME I NEED A PHONE URGENTLY.