No kidding. This morning the Bosch CSR reported that to come over and check on the weird, LOUD noise their supposedly whisper-silent dishwasher is emitting, they will charge $130 to show up at the door and $30 per 15 minutes of service call time.
I say…uhhmmmmm….. so, you’re saying that if the guy says something’s so wrong with it that it can’t be repaired, you’re going to charge me $160 to tell me the thing is kaput?
Tha’s right, sez she.
Dare I say it?
Yes, I dare: Holeeeee Sh!t
This happened after I called a beloved and trusted repairdude, who said he couldn’t work on Bosch because Bosch has locked up the market by making it impossible to buy parts. So I had to call the phone number Bosch emblazons on its equipment to get one of their repairdudes over here.
Said pronouncement was rendered suspect by Bosch’s Annoying Phone Tree, which said, first, “Press 1 for service” and then second, “Press 2 to order parts.”
This registered after I’d talked to their platinum-plated CSR: waaaitaminit….. If you can’t buy parts anymore, howcum their Annoying Phone Tree offers to sell you parts?
After hearing the exorbitant preliminary estimate and after thinking about that for a minute, I called B&B Appliances (my new go-to appliance retailer) and asked if they knew anyone who could work on Bosch appliances. Noooooo prob’, said they, and they emitted the name of a local outfit.
Called. They seemed to have no problem working on Bosch machinery…that’s because they’re an official Bosch repairdude company.
That notwithstanding, the cost of their service cost was significantly lower (though still way too high), and the cost of their hang-around-your-house efforts was lower. Somewhat.
It’s still going to cost a stupid amount of money to find out why turning on the dishwasher awakens an enraged Tyrannosaurus rex. However, I figure it’s better to get it fixed now, rather than waiting till it breaks down, and then having to wait half a week or more until they can get someone over here to tell me it’s broken.
What we need here is to persuade Speed Queen to start making dishwashers…