Funny about Money

The only thing necessary for the triumph of evil is for good men to do nothing. ―Edmund Burke

Qwest update

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Yesterday while I was at work Julie called from Qwest’s corporate headquarters in Denver. She left a phone number that, believe it or not, dialed straight through to her, unfiltered by any gate-keeping robots.

Butter would not have melted in Julie’s mouth. She was soothing, she was apologetic, she was smooth.

Julie revealed that when the Josh claimed he could save me $10 on a “bundle,” he really was claiming to “save” that amount on a much larger set of services than I had or wanted. In other words, his scam scheme would save me $10, all right: off a much larger bill! I said he had led me to understand he was going to reduce my existing bill, and that I never asked for nor needed any of the extra bells and whistles. It was thanks to the Josh’s deceptiveness that I ended up with a doubled bill.

She said she would deactivate all the extra services he had put on the system and cancel the long-distance “membership plan,” which costs an astonishing $30 annual “membership fee” (give me a BREAK!) and $20 a month for the privilege of being billed 2.9 cents per minute of long-distance talk. If you’d prefer not to pony up the monthly premium, for just the thirty-dollar annual rip, you can talk for 5 cents a minute: exactly the rate Cox charges with no extra fee.

She also agreed to cancel the cell phone contract, effective immediately.
*****Ta DAAAA!*****

Since I’d already canceled Qwest’s phone disservice and am about to cancel its DSL disservice, all I really wanted from this transaction was to get quit of the extra $30/month ding for the cell phone that I hardly ever use.

She said the various credits for all this canceled service would appear on the December bill. The $170 inflicted by the Josh’s “bargain” still is to be extracted from my checking account the first part of November, but the final bill will show a bunch of credits. She asked that I not cancel the automatic bill payment until the final bill comest through in December. Reluctantly (as usual), I agreed to this.

So, since I can’t afford a $170 phone bill, now I will have to transfer money from savings to cover it—timed perfectly as I’m looking at a possible layoff. Thank you SO much, dear Qworst. It also means, of course, that I’ll be buying less than planned in the way of Christmas presents next month. Merry Christmas, dear Qworst!

It also means I won’t be fully disconnected from Qworst until the first week in December, at the soonest. Meanwhile, she said the Cox service will start on October 30 but the paperwork will not go through until November 3. She also said that, contrary to what Cox’s “Rose” told me, Cox has to request the DSL disconnection, not me. Qwest cannot cancel it at my request. I said Cox had told me that after the serviceman came by and installed the new Internet connection, I had to call Qwest and tell them to end the DSL service. She said Cox is supposed to do that.

So it looks like that will be another bone of contention. {sigh} When will this be over?
Previous chapters:

Back Again—Temporarily?
“We Value Your Business”
Unbundled! Qwest Strikes Again
What Happens When a Live Qwest Guy Shows Up
Qwest Redux: How Do These Companies Stay in Business?
Qwest: The Saga That Will Not End

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6 Comments

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  3. I’m currently going through a similar situation with qwest. Thanks for publishing this info, I’m finding it very helpful. I’m considering just refusing to pay the trumped up bill, and equally dubious termination fee – but I think that might accomplish very little and ruin my credit score in the process…

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