What an amazing difference between Qwest’s customer service and Cox’s!
Yesterday the DSL modem went down. Too busy in the morning to take on a punch-a-button labyrinth, I ran off to campus, where I learned the wonderful RA who recently moved into our neighborhood also had a lame connection. We assumed Cox was having an outage and things would be back up by the time we got home.
Wrong.
So about quarter to five last night, I dialed up Cox’s robot. Interestingly, this voice-driven robot has some capabilities to diagnose basic, commonly recurring problems. Last time I called, the robo-tech instructed me—correctly!—on how to fix the connection. Didn’t work this time, and so after repeating “representative” a few times, I got through to a real, live human being. And get this: the guy could speak English!!!!
Hah! Take that, Qworst!
It took him a few minutes of figuring, but shortly he suggested a series of simple maneuvers that magically brought the system online. It was so wonderful to reach an actual person, one who
a. understood what I was saying;
b. could make himself understood to me;
c. could figure out the problem;
d. had an answer to the problem; and
e. did not try to cheat me or upsell me to a service I can’t afford.
It’s a miracle.
I dislike Qwest for so many reasons. Too bad they have a virtual monopoly on phone service here in the West 🙁
Qworst is evil. You’re better off using mirrors and smoke signals!