Coffee heat rising

Funniest Customer Disservice Eff-You Remark EVER!

Okay, so today I’m wrestling with the pool—its filter pressure is running twice as high as normal, so I’ve backwashed it and now go to prime the pump. This is easy: just turn it on with the pressure release valve open to drain off the air; then when the pump is primed, shut the valve and go on about your business.

Well. No.

Turn the breaker switch to “on” and the system kicks in and looks like it’s gonna run OK…for about 10 seconds and then holeee gawd it’s suckin’ air out of the skimmer basket. A great water tornado has formed in the skimmer and it’s pumping air into the system. Shut it off. Cuss.

This is the second time that’s happened in a week. Last time after I fiddled around with it, I got it to stop. But don’t know what on earth I did to make it stop. This time no amount of fiddling makes the phenomenon quit. So…it’s on the phone to schedule a visit from Leslie’s repair service.

Since it’s been less than 90 days since there were out here expensively repairing the leaking pump, and since this started after the guy adjusted the drain valve (thereby changing the force with which water is sucked in through the skimmer basket weir), I figure they should give me a break.

No. Base price is $110. That’s just to show up out here.

Soonest the guy will schedule a trip is next Friday. That is a LONG time for a pool to just sit, in 100-degree weather. The upshot will be an algae infestation. The pump needs to circulate to keep the chemicals in balance and moving around.

So, I ask if he has any recommendation for how I can keep the pool from turning green while we’re waiting for a Leslie’s technician to show up. Get this…

Oh, this is too, toooo good!

He says (no joke!), “What you can do is add the chemicals and then sit on the edge of the pool and kick your legs in the water real hard!”

😆 🙄 😆

LOLOLOLOL!  I don’t think I’ve ever heard a funnier eff-you from a customer disservice representative, not in many years of trolling punch-a-button systems and putting up with rude, stupid, and uncaring reps. This guy truly takes the cake.

Tomorrow I’m calling Swimming Pool Repair and Service to set up a business relationship with them. When last heard from, they were still a locally owned company. They don’t answer the phones on Mother’s Day. But that may simply mean they don’t hire overseas and cross-country slaves.

Meanwhile, I tried to reach Phil, the manager of the Leslie’s shop nearest my house. He’s worked for that illustrious corporation forever, and before taking on a store job he was a field technician. He does know how to make a pool work. Interestingly, the guy who answered the phone said “Phil no longer works here.”


Anyway, so I ask the new guy if he thinks he could give me a clue as to what might be the issue. He thinks backwashing drew the water level down too low. I say it’s only a quarter-inch below the middle grout line…not like it’s anywhere close to the weir. He thinks the pump could be drawing hard enough that it’s sucking so much water in through the weir that it’s pulling in air.

I adjust the drain valve, cutting the suction a little. He suggests filling the pool above the middle grout line (the “full” line, for those of us who are not pool aficionados) and then turning on the pump again. If it doesn’t suck air at that point, it means I should overfill the pool a bit to keep the thing from doing that.

This requires running the hose about 30 or 40 minutes at full blast.

A-n-n-n-d…yeah. Overfilling and fooling with the drain valve seems to have worked. Right now it’s running pretty well. Nice for swimming in, too: the water’s perfect!!

“Kick your legs.” Heeeeeeeeeeee!