415 Madison Ave.
New York, NY 10017
Dear Mr. Florek:
I believe your circulation department finally succeeded in snookering me with its flurry of hysterical “your-subscription-is-expired” mailings sent months before the real expiration date.
Because this dishonest tactic has become the custom in magazine fulfillment, I started using an Excel spreadsheet to keep track of when I actually pay for subscriptions. However, your flurry started before December, and in the holiday rush I neglected to look up the last date I paid.
Note the enclosed, stating that my subscription has “officially expired,” which arrived last month. Don’t think so. A belated look at the spreadsheet (also enclosed) reveals that I paid for a year’s subscription on 2/20/08. This means that at the time I sent you another check, on 12/9/08, my subscription still had almost two and a half months to run!
This is a rip-off, and I highly resent it. I work for a university, and believe me, my friend, I am not paid what some publishing executive on Madison Avenue earns. I cannot afford to be gouged two or three months in advance for a bill I do not owe.
If you want to keep me as a subscriber, you need to credit me for the extra two months and 11 days I’ve paid for. I will resubscribe (maybe) in February of 2010, which is when the two subscriptions I now own will expire.
You and your fulfillment contractors should be ashamed.
Attached: Letter from Mr. Florek exclaiming the subscription expired, received in December
Excel spreadsheet showing payments on 2/20/07, 2/20/08, and 12/9/08
Well, here’s one of the problems of senility: if your notes to yourself are to work, you have to readthe notes! You can’t read notes to help you remember things unless you remember to read the notes.
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