Coffee heat rising

Consumer Reports: Renew, or not?

I run hot and cold on Consumer Reports, the organ of Consumers Union, the nonprofit that has appointed itself the guardian of your interests and mine. In general, I do feel supportive of CU, because it has done some remarkable and excellent things for the common good. And since I can’t donate to every worthy cause that comes my way (or even to more than a couple of them), subscribing to CU’s magazine feels like a way of supporting the organization.

But. Though I do enjoy reading Consumer Reportsmost of the time, a number of issues about it bother me. Videlicet:
A paid subscription to the hard-copy version will not get you into their website. Annoying.
Once again, I started receiving hysterical “YOUR SUBSCRIPTION IS ABOUT TO EXPIRE” notices four months before the annual bill was due. That particular high-pressure sales tactic is not only annoying, it’s dishonest. It disturbs me to see an alleged guardian of the consumer’s interest engaging in a scheme to get people to pony up more money than they have to, sooner than they have to.
Sometimes their recommendations are strictly a matter of taste, and that opinion often doesn’t jibe with mine. Because Consumer Reports is so hugely influential, manufacturers will occasionally change products to accommodate something said in one of these opinion pieces. In at least one instance, this led to a change in a favorite shampoo’s formerly mild perfume, so that I quit buying it and had to to find another, more expensive product that met my desiderata (i.e., “doesn’t stink of some industrial chemist’s idea of what the sheep think smells good”).
Occasionally, their product reviews and advice are just flat wrong.

This month’s issue is unusually heavy on articles that fall into the last two categories.

Take, for example, “Vets Weigh In on Fido’s Food.” Parenthetically, the authors admit that seven of the eight experts in veterinary nutrition interviewed for this article were funded by the pet-food industry. That disclaimer out of the way (way out of the way), they then go on to report these worthies’ statements as gospel. One such statement was that pets are being made ill from homemade pet food, something that has gained popularity since the last episode in which hundreds (possibly thousands) of American household pets were poisoned by adulterants in animal feed.

It certainly is true that if you feed your dog table scraps, you’ll likely make Fido sick. Three reasons for that:
1. Onions (and other plants in the onion family, such as garlic, scallions, and chives) are toxic to dogs. They cause a type of anemia that can, over time, do the animal in. A large dose of onion can make any dog—especially a smaller breed—very sick, indeed. Most human food contains onions and garlic. Read the labels on the processed foods you buy, and you’ll be surprised at how many of your favorites contain onion. And sodium in various permutations. And sugar in many forms.
2.Few humans eat well consistently. We favor junk food that is high in salt, unnecessary fat, and sugar, and even if we cook at home, we’re likely to fry our food and sprinkle on plenty of salt and sugar. These ingredients are no better for other mammals than they are for humans. Of course, if you feed your dog junk food, you will damage its health just as you will damage your own health.
3. Chocolate and alcohol are toxic to dogs. People who feed their animals off the table are likely to let Fido clean up dessert as well as the entrée. A slice of leftover chocolate cake is akin to a meal of rat poison for your dog. And there are fools who think it’s funny to watch Fang quaff a beer. Did you know that “Boozer” is one of the commonest names for cats?

However, there’s a difference between throwing table scraps into the dog’s dish and actually preparing food that is appropriate for dogs to eat. It’s not difficult to prepare healthy dog food in your kitchen. The principle is simple, the same principle that underlies healthy human food: varied sources of starch (such a rice, potatoes, yams, oatmeal), varied sources of vegetables (green and yellow, not to include corn), and varied sources of protein (beef, lamb, venison, pork, fish, chicken, egg, cottage cheese, yoghurt). Meat items should be cooked and, IMHO, free of bones (I know, I know! But unless you enjoy paying for veterinary surgery, spare your dog the bones, especially cooked bones).

Condescendingly, CR tells us that “if you insist on making your own pet food,” you should go to websites certified by the American College of Veterinary Nutrition. Go there, click on “homemade foods,” and you’re directed to two sites where you have to pay to get pet food recipes. Understand: these are pay-per-recipe enterprises! The proposition is that you will pay someone to tell you to mix various combinations of three sources of starch, vegetables, and protein about 1/3:1/3:1/3!

Consumer-friendly, that ain’t.

This month’s matter-of-taste piece is a squib on coffee, in which the researchers tell us you don’t have to pay for Gloria Jean’s or Peet’s to get a decent cup of java, especially if (surprise surprise!) you dilute the stuff with milk and sugar. Peet’s is described as tasting “burnt and bitter” (might they accidentally have brewed up some Starbuck’s?). They do report that Dunkin’ Donuts, which IMHO offers up the best coffee of any fast-food joint, has a good decaf (though they fail to note the oxymoron). But they fail to discover that Costco’s dark roast coffee is the best buy on the brick-and-mortar market, with beans that are almost as good as the expensive “gourmet” variety at very reasonable prices.

And speaking of matters of opinion, we’re invited to peruse the latest and greatest in televisions, since after all we’re about to lose our analog signal and so this might be an opportunity to replace the old 90-pound clunker parked on a table in the living room. Under “Budget Buyer,” we’re told that “low-priced sets from major labels can be good buys.” Of these bargains, the cheapest “smart choice” is a Vizio 32-inch LCD set for $450. A sharp 42-inch LCD qualifies as “low priced,” too, at $1,100.

Four hundred and fifty bucks is low-priced? Get freaking real! If this is low-priced, then I am effectively priced out of the television market. I already know I can’t replace the handy little TV that sits atop the fridge, and so when digital finally arrives with a vengeance, the PBS News Hour will be history at my house. But evidently once the second-hand set I have in the TV room wears out (that would be the one that periodically tells me PBS, NBC, CBS, Fox, or ABC has “no signal”), I won’t be watching any television that can’t be downloaded for free from the Internet.

Then, by coincidence, we find one of my perennial sources of CR irritation, this year’s rehash of their vacuum cleaner ratings. As usual, Hoover and Kenmore are way up there.

Hoover used to make a great vacuum cleaner. Some years ago, however, the company was purchased by Whirlpool, which promptly junked up the product. So, of late the things are unreliable and inefficient. The changeover came about the time SDXB found a Hoover that was THE top-rated model, on sale at a smokin’ price at the Luke AFB Base Exchange. In fact, staff there had accidentally put the wrong price on it. But because SDXB found the thing with that price, they sold it to him…and sold him two more units at the same absurd discount, one for me and one for his daughter.

Minutes after the limited warranty expired, all three vacuums crapped out. They all died of the same flaw, and they all died within a week of each other.

Hoover, we understood, had taken planned obsolescence to the level of high art.

Interestingly, in this month’s issue, Hoover vacuum cleaners appear as second only to Simplicity as most unreliable among upright models, and third in the race to unreliability among canisters, after Electrolux and Miele. If these things are unreliable junk, then why are two Hoover uprights flagged as “recommended” and two canisters as “best buys”?

After the Hoover hat trick, SDXB and I each bought the highest-rated (expensive!) Kenmores. I hated my Kenmore. It was clumsy, difficult to use, given to falling over and whacking me on the foot, and generally a nuisance. Because my house had all hard floors, before long I took the thing back to Sears and then trotted over to Fry’s Electronics, where I bought the cheapest Panasonic on the shelf. The thing did all I needed it to and then some, and, years later, it still runs. SDXB, whose house was mostly carpeted, kept the Kenmore but was no happier with his than I was with the one I returned.

All these ruminations over the current issue lead me to ask myself: Why am I paying to have this magazine delivered to my house?

I think the answer is about to be I’m not.

Ten Great Improvements that Aren’t

Am I the only survivor of the Cretaceous who thinks that some of the grand new conveniences, devices to protect ourselves from ourselves (or from bogeymen), and schemes to force us to conserve this, that or the other add up to a collective pain in the butt of titanic proportions? Here are a few improvements that are NOT:

Grounded electrical plugs with one blade thicker than the other, so the thing will only go into the outlet one way: always the other direction from the way you’re holding it. Yes, I know these things keep us safe and I’m sure they’ve saved a jillion people from electrocution by running their hair dryers while standing in a puddle. But they’re still a nuisance.

Consumer-proof packaging, which forces you to purchase a box-cutter and risk slicing your fingers to open anything from soup to nuts.

Electric irons with no “off” switch, designed to force you to unplug them.

Electric irons that switch themselves off if you leave them long enough to walk into the kitchen and pour a cup of coffee.

Electric heaters that come with a glaring, annoying “night light” that will not go off unless you unplug the heater. Yes, I know you should always unplug the heater. I also know you can unscrew the lightbulb and throw the damn thing away, with no ill effect on the heater itself.

Kitchen faucets with dampers on them that dribble out a little stream of water, so that you have to stand there and wait and wait and wait to fill up a pan or the dog dish. The stupidity of these things defies belief. Obviously, when you’re busy and you have five things to do at once, you’re going to set the dog dish in the sink and let the water run while you go on about your business, causing water to overflow and run down the drain. This would not have happened if you could have filled up the vessel quickly.

Showerheads that have to be jimmied to make them dispense enough water to wash the shampoo out of your hair during your natural lifetime. Another stone-stupid invention: obviously, if you have to stand in the shower 20 minutes to rinse the soap out of your hair, you are going to use a lot more water than you would have if enough water poured out of the shower to rinse your hair in two minutes.

Toilets that have to be flushed three times to get the stuff down. Now how does that work? A low-water toilet uses one-third less water per flush, but you have to flush three or four times to make the thing work. Uh huh.

Inner lids on every. damned. bottle. of anything you buy in an American grocery store or drugstore. Yes, yes, I do understand this protects us from the lunatics who want to slip cyanide in our Tylenol. But how many tubes of antibiotic cream have been consumed by people who had to bandage their fingers after slicing them on scissors, knives, boxcutters, or the plastic and cardboard wrap itself, compared to how many lunatics slipped cyanide in the Tylenol?

CFLs. Yes, yes, I do have them in every fixture that will accept them. They are cheap. But let’s face it: the things are ugly and annoying. Their vaguely greenish light is less than perfectly homey, and some people can perceive their fine fluorescent flicker. Put one in a three-way lamp socket, and you have to fiddle through two switches to get it to come on. And when you turn them on, they just sit there glumly, casting a dim and murky light until they finally warm up. Not unlike, say, an old Philco black-and-white television set…

Do these things really make our lives better? What improvements do you love to hate?

She who squawks gets

So after our Copyeditor’s Desk client tried to faze an indemnity clause past us in our 2009 contract, I politely demurred. We couldn’t, said I, sign a contract in which we promised to pay their lawyer’s fees for any action they should take against us, regardless of whether we were in the wrong or the right. In Arizona, I observed, courts generally award lawyer’s and court fees to the complainant if the suit is found to have substance. And, I added, the proposed arrangement was not fair to us.

It worked. The client allowed as how this paragraph was a piece of boilerplate she’d lifted off the Web and thanked us for pointing out its unfairness. She asked that we simply cross out and initial the offending passage and said the company would accept the revised agreement.

What a relief! Naturally, I wasn’t happy about causing a stink over a contract with our bread-and-butter client. On the other hand, there’s no way we could have agreed to any such arrangement. Better to go hungry now than to be pauperized later by circumstances over which you have no control.

A$k, and ye shall re¢eive.

Read that contract!

One of our Copyeditor’s Desk clients asked us to sign a contract to cover whatever work we do for them in 2009.

Ohhh-kay. It looked fairly benign. I started to read through it and was about to fill in our names and sign it when I came across this little gem:

15. ATTORNEY’S FEES: Should Contractor not abide by the terms and conditions set forth in this Agreement and it becomes necessary for the Company to engage the services of an attorney or mediator to resolve any such dispute, Contractor agrees to pay all Company costs associated with this action, including, but not limited to, attorney, mediator, and process server fees. All legal action will be initiated in a Maricopa County, Arizona court.

Even though the dreaded word does not appear, this is an indemnity clause.

Never sign something like this. The paragraph above isn’t as drastic as many; in some contracts the language says you agree to indemnify the other party against (i.e., pay for) any action associated with your work that comes up at any time and in any place. It puts you at horrific risk.

What the paragraph above says is that if a dispute arises between you and the client, you had bloody well better knuckle under to anything the client demands or you will be paying lawyer’s and court fees. Doesn’t matter whether you’re in the right; doesn’t matter whether the client is reasonable or unreasonable: whatever comes up, you get to pay for it. And that’s not fair to you.

People will sue for anything and nothing. Years ago the Associated Press Stylebook and Libel Manual offered as an example of this fact the story of a woman who spotted a photo published in a book showing a crowded beach scene; she decided to sue because her kids were visible and she hadn’t been asked for permission to print their images. She sued everyone—the writer, the publisher, the photographer, everyone in sight. Eventually the writer, who had had no say in what images would appear in the published volume, was let off the hook, but not before he had been forced to hire and pay for a lawyer. Lawyers cost as much as doctors.

Clauses like these often occur in publishing contracts. You’ll see them in book contracts and, even worse, in assignments for freelance magazine articles where the writer earns all of $300 for two or three weeks’ worth of work. They’re often promulgated against people who are underpaid and don’t know any better, as though you were earning the kind of money that you could afford to pay for a publisher’s lawyers.

It’s hard enough to avoid being made to foot the bill for things you shouldn’t have to pay for. Don’t agree to do so just to make a few shekels here or there.

Always, always read every contract before you sign it.
The sequel to this tale appears here.

DIY Window Cleaner: Pro and con

The budget’s a little low after Christmas. I need glass cleaner, but tours of Costco, Safeway, and Target in search of Windex and its knockoffs yield the same result: the stuff costs a great deal more than it’s worth. With $64 left to last till next Tuesday and gasoline and several key food items remaining to purchase, I can’t afford it.Vinegar works well for most glass-cleaning purposes, but it doesn’t cut grease very well—for that, you need something stronger.

The classic old-time formula for household window cleaner combines ammonia, alcohol, and water in equal quantities. So, to make a little less than a quart, you’d mix 1 cup of ammonia, one cup of rubbing alcohol, and one cup of water. Use the clear, nonsudsing variety of ammonia.

I suspect you don’t need that much ammonia. And in fact, a newer version shows 1 cup rubbing alcohol, 1 cup water, 1 Tbsp nonsudsing ammonia. An ammonia-free variant contains1 cup water, 1 cup rubbing alcohol, and 1 Tbsp vinegar. Having used the mostly alcohol variant, I’d make the formula with a little less alcohol—maybe a half to three-quarters cup to one cup of water—and add a very small amount of ammonia. And be careful not to get it on the woodwork!

So…are these home-made concoctions greener or more user-friendly than the commercial cleansers? Let’s investigate:

Windex contains butoxyethanol, which the State of California lists as a hazardous substance; it has been shown to cause reduced fertility, birth defects, and embryo death in animals. Windex-type cleaners also contain isopropanol, a type of alcohol that, like any alcohol, is flammable; exposure causes flushing, headache, dizziness, central nervous system depression, nausea, vomiting, anaesthesia, and coma; inhaling it or absorbing it through your skin can cause toxic effects. Always use it in a well-ventilated place. And Windex contains ethylene, a solvent that in small quantities is relatively benign.

But just because you’re making your own doesn’t mean it’s green or safe. Ordinary household chemicals such as ammonia and rubbing alcohol also have dangerous characteristics. By comparison, your home-made glass cleaner isn’t a big improvement, in the green department, over the expensive blue stuff.

In the U.S., rubbing alcohol is usually isopropyl alcohol but it may also be a mix of ethanol and water. It is toxic and can be fatal if ingested. Do not drink or breathe it, and keep it away from any products containing chlorine. Keep it way out of reach of children and alcoholics.

Ammonia functions as a solvent. It is irritating to the eyes, mucous membranes, and skin. Limit your exposure to it, and use rubber gloves when using it as a cleaning compound. Do not mix it with chlorine in any form: this means household products such as scouring powder and toilet cleaners that contain chlorine. The resulting gas is extremely poisonous.

Making your own glass cleaner is cheaper than buying a commercial product, but unless all you’re using is vinegar and water, don’t imagine it’s safer or greener than Windex-y products.

Privacy: It’s none of their business

Peter at Bible Money Matters reports that when he called American Express to cancel an old credit card account that hadn’t been used in years, he was blitzed with a high-pressure pitch to keep the card. Among other things, the person who answered his phone call asked him why he would want to cancel a perfectly fine credit card. One of Peter’s readers also reported having been asked a similar question and then pursuedwith attempts to discuss balances on other cards and her arrangements for emergency funds. Wow! All of these matters come under the heading of nobody’s business but yours. Stand in front of the mirror and practice uttering these phrases:
That’s none of your business.
Why do you want to know?
I don’t share that kind of information with strangers.

Be prepared to use them at the drop of a hat.

The psychology of phone interactions between companies and consumers is fascinating. Decades ago, my mother worked for the phone company in California. Part of her job was to check up on fraudulent long-distance calls, which in those days were pretty easy to make. When a customer called in and said a call to thus-&-such a number was incorrectly billed to him, she would telephone the number and ask whoever answered who had called them at the time and date shown on the bill. Amazingly, when asked point-blank most people would blurt out the perp’s name without thinking.

She said she’d been taught during the phone company’s training sessions that when confronted with an unexpected personal question, most people will answer honestly before they think about it. A lot of the conversation that Peter and his readers report entails having some minimum wage employee at a phone bank—possibly in some other country—engage the mark in a conversation about matters that are none of his or her business, solely for the purpose of manipulation.

It’s another reason we should protect our privacy and draw a line where information that belongs to us is concerned.

Remember: Just say no!