Gosh! This is pretty amazing.
Remember that I found the coveted ClosetMaid over-the-sink dish drainer at Amazon, for the bracing price of thirty bucks? Readers were abhorred and protested that the contraption was to be had elsewhere on the Web for significantly less. But then reader Karen found it, at Amazon, for $15!
Well. Truth to tell, I’d already ordered the thing at the inflated price before I wrote that post. My cookies frosted, I wrote to Amazon and groused. A living CSR actually responded by e-mail, amazingly enough. This person emitted some policy, superbly obfuscating and superbly obvious. I wrote back and remarked that I understood all that (“all that” basically came down to caveat emptor), but I still felt I’d been ripped off to the tune of about fifteen bucks.
To my astonishment, this afternoon along comes an e-mail from Amazon reporting that they’ve credited my account for $15!!!
The thing showed up in the mail today, along with the stylish Le Creuset tea kettle
How cool is that?
And that, my friend, is why you call or write companies when you’re pissed! Man, I”ve gotten money back or other deals on so many things just becuase my wife or me call!
Whenever someone in my family does something like that, we say “Grandpa (my late father) would be proud of you.” He would be proud of you too!
LOL! We need to be proud of Karen for finding the thing at that price on Amazon. 🙂
I complain when I am not happy with the service or a purchase. I don’t do it to get free stuff but I do expect the problem to be fixed.
Companies want to know. Especially if there is poor or rude service.
It is easier to keep an unhappy customer than it is to win a new customer.
Yeah…I didn’t feel there was poor service, because of course Amazon has no service. But did think it was strange that a search by name for the thing apparently brought up only the higher-priced version. Could be user error, as we know ( 🙄 ).
Usually, I am good at finding things online. I think my sister now just does a quick search and then emails me what she wants to find lol
Congrats on the concession frm AMZN!
LOL! Maybe you could hire out to do these searches! Hmmm… “The Stuff Finder, Inc.”?
Really didn’t expect any cents back…mostly I just wanted them to know that seemingly a specific search was not bringing up all the choices.