In the conversation about automatic bill-paying a few days ago, some commenters remarked on the preferability of setting up your accounts so that you can go online to transfer money to creditors electronically. This is different, of course, from allowing a creditor to engross money directly from your account according to what it thinks you owe.
The credit union would far rather have customers use this EFT strategy for payments, especially (so they tell me) where insurance companies are concerned—the CUs rep said that insurance companies are egregious about ripping off customers and that it’s difficult to disconnect them from an automatic payment plan. They just ignore requests to quit grabbing cash out of the customer’s account. And I will say that toward the end there, Qwest went amok with stealing money out of my account that was not owed…and that indeed, they eventually refunded. The refunds didn’t help my cash flow, though, when I needed it.
I knew better than to pay Qwest automatically but was lulled into a false sense of confidence after several years of decent service and straight dealing (those latter must have been unintentional on the company’s part). And there’s not a chance on God’s Green Earth I would let The Hartford or any other homeowner’s or auto insurer have access to my bank account.
But I do use this arrangement for the utility companies, for my long-term care insurance (only because GDU kept screwing up the payroll deductions), and for a whole life policy whose premium has not changed in 30 years. Except for the long-term care insurer (which I would not pay this way except that there’s no other choice), all the other creditors have proved that they do not systematically cheat customers (except to the extent that our defanged regulators allow), and so I don’t feel the system poses much risk.
And it does have a single, sterling advantage for an aging single woman: if anything happens to me, the bills will be paid until I can get out of the hospital to deal with them or until my son can get a grip on things.
It’s an advantage, too, in a household where one person handles all the finances and the other person hasn’t a clue. One of my friends learned this when her mother, who lived in another state, had a stroke. Her father had never so much as opened their checkbook and was utterly naive about their money situation. He didn’t even know how to pay the bills! Fortunately, the mother had put all their utilities on automatic bill-pay (they came due right about the time she fell ill), and so my friend was spared the hassle of figuring out how to keep the lights, gas, and water running from halfway across the country.
That advantage alone, I think, outweighs the possible risks. You have to be careful, of course…never let a telecom company extract funds from your checking account, because they are in the business of ripping off customers. But utility bills, at least for the time being, can be safely paid this way, so that your lights will stay on if you’re temporarily put out of commission.
-Some pieces of chicken of the sort you most enjoy

