Coffee heat rising

Dear Apple MobileMe team

An e-mail exchange, in the usual e-mail sequence:

Dear Jeremy–

Thank you for your response. I’m sure your entire team has been endlessly harassed! I appreciate the amount of work the Apple MobileMe team has had to do under stressful circumstances.

The Quicken backup to MobileMe is now working, although I’m also backing up to a flash drive and, as soon as I can afford it, will get an external hard drive and start using the interesting Time Machine feature.

iWeb is also working as well as iWeb works.What would be REALLY nice is if iWeb 09 could gain some of the functionality inherent to programs such as WordPress. In particular:

  • A decent hit-counting system would be really nice. Over the past four days I’ve had a surge in hits on the homepage; I assume someone must have Stumbled or otherwise flagged a post, but I have no way of identifying which post that might have been. It would be useful to know what content works effectively.
  • It would be even more useful to be allowed to install Feedburner. I’ve been afraid to try, after the failures with Technorati, Google, and StumbleUpon.
  • It would be nice if I could get the StumbleUpon widget onto posts and have it work correctly. Ditto all the other widgets out there that would help boost readership.
  • For that matter, it would be good to be allowed to register with Technorati and Google.
  • It would be excellent if “tags” and “category” features existed.
  • It would be good if when you went to enter an internal link, the list of “My Pages” would appear with the most recent first, instead of making you scroll (forever and ever world without end, amen) all the way to the bottom.
  • It would be good if navigation of the published blog resembled that of more standard blogs, so that readers would not complain about navigation issues.
  • It would be mighty fine if the RSS feed button a) were larger and more obvious and b) could appear on every page.
  • An easily accessible “preview” function in Inspector would be hugely appreciated…one that would show how the site will look online, not on PDF pages!!!!
  • And it would be good if the blog did not lose functionality in some versions of Firefox on some platforms.

Can any of these issues be fixed?

–vh
https://www.funny-about-money.com

On Jul 24, 2008, at 6:33 AM, MobileMeSupport@apple.com wrote:

Dear vh,

I’m very sorry for the delay in our reply. As you can imagine, we have been quite busy since the launch of MobileMe in both email and chat support. I will be happy to address your concerns about your website and your Quicken backups.

We did experience some issues with website access and publishing during the transition to MobileMe. All of these should now be resolved. I’m glad to hear your site is functioning as expected again, and I see that you were able to publish the blog entries from July 17 when you wrote in last, and several others since then.

About the Quicken backups… I apologize if the information we provided previously was not entirely accurate. Quicken did backup to .Mac and should continue to backup to MobileMe. I understand you have performed successful backups since the transition.

You can verify that your information appears on the iDisk by visiting your MobileMe iDisk (http://www.me.com/idisk) and viewing the file in this location:

iDisk > Documents > Quicken > Backup Files > yourID.dmg

That disk image (.dmg) should be your Quicken backups.

The previous MobileMe support agent was correct in saying that MobileMe support does not provide assistance with errors related to the Quicken backup to MobileMe. Because it is a feature built into the Quicken software, you will need to contact Quicken if you receive any error messages in the course of backing up your Quicken data.

A quick way to isolate if the issue is with Quicken or something larger affecting your account is to attempt to access your iDisk directly in the Finder (Choose iDisk > My iDisk from the Finder Go menu). This will show if your computer is able to connect to your iDisk. If it can connect directly, the issue is occurring within Quicken.

I hope this information is helpful. Thank you for being a part of MobileMe. Have a great day.

Sincerely,

Jeremy
MobileMe Support
http://www.apple.com/support/mobileme/ww
http://www.me.com/help

2 Comments from iWeb site:

“I assume someone must have Stumbled or otherwise flagged a post, but I have no way of identifying which post that might have been.”

I stumbled your “Open letter to Steve Jobs” on July 14th (10 days ago).It was so sad and funny, I had flashbacks to a defrag debacle.I can’t find any way to search the Stumble database for your other entries. A six day lag before seeing volume seems unlikely to me

Thursday, July 24, 200806:18 P

Funny about Money

Thanks so much, AMD!

It’s true a lag of that length seems unlikely. At StumbleUpon I could see that someone had stumbled the post about the layoffs at the Arizona Republic [can iWeb read HTML? we soon will see]…but that also was a while back, I think

Maybe it was Steve Jobs himself, and all his minions! An Apple executive actually called me and left word on my voicemail while I was at work this afternoon. This could get more entertaining yet! ;-

Thursday, July 24, 200809:48 P

More on Mac

Pete visited yesterday and left a comment on “MacHeadache,” apparently in the wee hours of Tuesday morning (hard to tell, since iWeb has come unstuck in time…it no longer knows what time it really is). I started to respond to his, which only just appeared, in a comment of my own and then realized I was going on at enough length to create a new post.

Here’s what Pete observed:

It does seem supremely lame that Apple migrated you to MobileMe without being sure you had a system that was compatible. I don’t know if .Mac is (was) technically aware on an ongoing basis what version of Mac OS you use, but it stands to reason, and they could have been smart enough not to migrate anyone who would break without warning. I’m not sure what the alternative would be, but they could at least have given you a chance to migrate elsewhere if you needed to.

But the rest of this stuff? Having a computer is just about the opposite of simplicity and frugality. In fact, to achieve anything resembling computing peace of mind, simplicity and frugality need to go right out the window. Here are a couple of examples:

Broadband would make those system updates download in a reasonable amount of time. Windows wouldn’t be any better in this respect. For that matter, neither would Linux. All the major operating systems are pushing big updates out to the installed base on a regular basis.

Panther is two major versions of the operating system behind. I realize you’re not the sort who gets jollies from a computer for its own sake, and that’s fine, but in general you would experience fewer crises of this magnitude if you were to keep up with the Joneses. Running Panther today is like running Windows 2000.

As far as iWeb goes, well, given that you’re aware of its limitations, I’m not sure why you torture yourself with it when there are so many free blog publishing solutions out there on the web

My response:

Functionality! Pete, yours is the first comment that has posted in over a week. Yesterday, if you had hit the “Add Comments” link, you would have seen an ad for MobileMe

I downloaded all the most current software, for which I had to pay at a time that was WILDLY inconvenient for me. Even though the Apple store’s manager gave me a 50% discount (turns out that’s fairly common-others have had the same experience), it still put my budget, which had barely recovered from the staggering expense of caring for a dying pet, back in the red. Eventually I would have bought the most recent OS, but when I could afford it, not when Apple ordered me to.

Yes, I know DSL is slower than broadband. I can’t afford broadband. In these parts it’s expensive, and I work for a university…by definition that means you don’t earn much unless you’re a football coach, a full bull in business or engineering, or an upper-level administrator. The cheapest cell phone I could get from Qwest — which I subscribed to only because pay phones are a thing of the past and I have to commute on a freeway that takes me a long, long way from home and from the car mechanic — is a stretch for me. I miss having a phone bill that is not a stinging hit each month.

All the rest of my software is up-to-date. The package that includes iWeb, called iLife, is the 2008 edition. I have followed all of the instructions sent by Apple’s support team. My son, who is a great deal more techie than I am, has also tried to make the system work. So far, nothing has succeeded

That you were able to post a comment suggests some functionality may be returning. However, it remains true that iWeb, while it has some attractive features, doesn’t have the interesting features supported by WordPress. I should be able to enter a StumbleUpon button, I should be able to subscribe to Feedburner, I should be able to register with Technorati, I should be able to register with Google, I should be able to ping other blogs. None of these things appear to be possible with iWeb.

I started Funny about Money in iWeb because I had never done a blog before and I doubted much would come of this one. Apple touted its user-friendly simplicity, and it looked like a way to play at blogging without having to put out much effort. I was already paying for Mac.com, which provided an extra e-mail account and which alleged (wrongly, I’m now told) to provide off-site storage space for Quicken backups. Since I didn’t expect Funny would go anywhere, I figured it wasn’t worth the learning curve involved in developing a website on more serious blogging software.

Now I figure Funny does have the potential to draw readers, and it’s kind of taken on a proverbial life of its own. Had I known it could be even mildly successful, I would have started the blog in WordPress, following Jim’s very cogent advice at Blueprint for Financial Prosperity.

It’s way past time to move Funny to WordPress. It’s going to lose most of its archive, but frankly, little of that is worth storing for the electronic ages. I’ll migrate the key posts first and then the ones I think are the best I’ve done so far. With any luck, once I get the blog on the new platform it will be even better and will have more opportunities to find new readers.

LOL! Yes, computers are the opposite of simplicity and frugality! But they are a part of our daily life. Just as you can’t get by without a cell phone, you can’t live a fully engaged life in America (or the world) today without a computer system and an online connection. It’s just the way things are.

Update: Blog migration project

Between you and me and the lamp-post, I spent most of yesterday fiddling with computers instead of working for the taxpayer. The project to learn WordPress and move Funny over there is coming right along, and in theory I could claim it’s sorta like work, because my EA (editorial assistant, a.k.a. her Sanchita Panza to my Doña Quixote) and I have conceived the idea of creating a blog for our office on the university’s intranet, which happens to use…yes! WordPress! So it’s all stewing together in the same pot

Worked…played…whatever I was doing until after midnight; then up at 5:00 a.m. for the usual round of chores and racing out the door. Labored like Sancho’s mule! But I learned a lot, figured out which posts to copy into WordPress, learned how to insert images (not as easy as it looks), found out some strange things, learned some HTML code (d’you know how long it’s been since I took an HTML class and decided I just didn’t want to know that?), and actually read an entire learned article on feminist epistemology for Our Beloved Employer.

WordPress is so, soooo different from iWeb. If only all the kewl things about each could be amalgamated into one fantastic blogging program. It is, for example, extremely cool that in iWeb you can drag & drop or copy-and-paste Sancho there into your page and he will appear online as he appears in iWeb. But it is also extremely cool that in WordPress you can type in a caption and voilà! the cutline appears below the image, unlike the one I just built in a textbox, which could appear…oh, just about anywhere on this page. We shall see after I (don’t) post it to the Web.

How kewl is it, though, that WordPress works with LaTex? OMG!!!

Apple sent out a groveling e-mail to its paying customers, promising that things are now so much better. Dollahs to donuts when I hit publish I will again be told that iWeb failed to publish, and again a visible but static page will appear online

The new young guru in my building at GDU, BTW, is an Apple acolyte (is that an Applyte?). He was surprised that I had managed to change the language for my Dell laptop’s log-in routine to Arabic. I suggested it was a terrorist plot to blow up GDU’s president, the Raven. He said, “Nevermore!” After some fretting around, we figured out the best way to approach the Arabic invasion was to crash the system, duck for cover, and then reboot. It worked. One shock treatment and Dell speaks English again.

At any rate, the kid couldn’t understand why I would feel any sense of dismay toward the beloved Apple. I offered to pay him to untangle the mess MobileMe has made of my system. He ducked for cover again

In another few days, I hope to complete the iWeb-to-Wordpress migration. Annoyingly enough, our office is getting some work in-house, dead of summer or no, and on the side I’ve fallen behind on a client’s project, so I will be reduced to working for pay. But as soon as the switchover is done, you should be able (I hope) to access it at a funny-about-money.com URL. I do hope.

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