An e-mail exchange, in the usual e-mail sequence:
Thank you for your response. I’m sure your entire team has been endlessly harassed! I appreciate the amount of work the Apple MobileMe team has had to do under stressful circumstances.
The Quicken backup to MobileMe is now working, although I’m also backing up to a flash drive and, as soon as I can afford it, will get an external hard drive and start using the interesting Time Machine feature.
iWeb is also working as well as iWeb works.What would be REALLY nice is if iWeb 09 could gain some of the functionality inherent to programs such as WordPress. In particular:
- A decent hit-counting system would be really nice. Over the past four days I’ve had a surge in hits on the homepage; I assume someone must have Stumbled or otherwise flagged a post, but I have no way of identifying which post that might have been. It would be useful to know what content works effectively.
- It would be even more useful to be allowed to install Feedburner. I’ve been afraid to try, after the failures with Technorati, Google, and StumbleUpon.
- It would be nice if I could get the StumbleUpon widget onto posts and have it work correctly. Ditto all the other widgets out there that would help boost readership.
- For that matter, it would be good to be allowed to register with Technorati and Google.
- It would be excellent if “tags” and “category” features existed.
- It would be good if when you went to enter an internal link, the list of “My Pages” would appear with the most recent first, instead of making you scroll (forever and ever world without end, amen) all the way to the bottom.
- It would be good if navigation of the published blog resembled that of more standard blogs, so that readers would not complain about navigation issues.
- It would be mighty fine if the RSS feed button a) were larger and more obvious and b) could appear on every page.
- An easily accessible “preview” function in Inspector would be hugely appreciated…one that would show how the site will look online, not on PDF pages!!!!
- And it would be good if the blog did not lose functionality in some versions of Firefox on some platforms.
Can any of these issues be fixed?
On Jul 24, 2008, at 6:33 AM, MobileMeSupport@apple.com wrote:
I’m very sorry for the delay in our reply. As you can imagine, we have been quite busy since the launch of MobileMe in both email and chat support. I will be happy to address your concerns about your website and your Quicken backups.
We did experience some issues with website access and publishing during the transition to MobileMe. All of these should now be resolved. I’m glad to hear your site is functioning as expected again, and I see that you were able to publish the blog entries from July 17 when you wrote in last, and several others since then.
About the Quicken backups… I apologize if the information we provided previously was not entirely accurate. Quicken did backup to .Mac and should continue to backup to MobileMe. I understand you have performed successful backups since the transition.
You can verify that your information appears on the iDisk by visiting your MobileMe iDisk (http://www.me.com/idisk) and viewing the file in this location:
iDisk > Documents > Quicken > Backup Files > yourID.dmg
That disk image (.dmg) should be your Quicken backups.
The previous MobileMe support agent was correct in saying that MobileMe support does not provide assistance with errors related to the Quicken backup to MobileMe. Because it is a feature built into the Quicken software, you will need to contact Quicken if you receive any error messages in the course of backing up your Quicken data.
A quick way to isolate if the issue is with Quicken or something larger affecting your account is to attempt to access your iDisk directly in the Finder (Choose iDisk > My iDisk from the Finder Go menu). This will show if your computer is able to connect to your iDisk. If it can connect directly, the issue is occurring within Quicken.
I hope this information is helpful. Thank you for being a part of MobileMe. Have a great day.
2 Comments from iWeb site:
“I assume someone must have Stumbled or otherwise flagged a post, but I have no way of identifying which post that might have been.”
I stumbled your “Open letter to Steve Jobs” on July 14th (10 days ago).It was so sad and funny, I had flashbacks to a defrag debacle.I can’t find any way to search the Stumble database for your other entries. A six day lag before seeing volume seems unlikely to me
Thursday, July 24, 2008 – 06:18 P
Funny about Money
Thanks so much, AMD!
It’s true a lag of that length seems unlikely. At StumbleUpon I could see that someone had stumbled the post about the layoffs at the Arizona Republic [can iWeb read HTML? we soon will see]…but that also was a while back, I think
Maybe it was Steve Jobs himself, and all his minions! An Apple executive actually called me and left word on my voicemail while I was at work this afternoon. This could get more entertaining yet! ;-
Thursday, July 24, 2008 – 09:48 P