Coffee heat rising

Head-banging in the corporate bureaucracy

Godlmighty! Yesterday I realized that Fidelity never sent my April 403(b) drawdown. So now on Monday I have to try AGAIN to get those people off the dime.

What torture! I just hate bureaucratic runarounds. I hate them even more when the bureaucracy is private instead of governmental. At least with the government the employees are usually trying to accommodate you.

I have talked to CSR after CSR after CSR—every time you call, you get a different person, and you never can get through to Person 1 who told you X or Person 2 who told you Y. I have asked and been assured now three times by three different people that the drawdown required by the State of Arizona would be made correctly and would be direct-deposited in my checking account. The result is that since last December I’ve gotten two checks sent in the mail. And this month I’ve received nothing.

It just makes me so angry. We originally had the option to invest with Vanguard in its 403(b) plan. As soon as that became possible, I moved most of my 403(b) funds over there, because all my nondeferred savings were at Vanguard, whose fees are low, whose profits are handsome, and whose customer service is excellent. That lasted all of a year—I guess Vanguard must have been too competent to work with Arizona State University.

If I weren’t afraid the state would deny me the rest of my RASL, I’d roll the money over into my big IRA now. In fact, my financial advisor and I hatched a plan to have them roll a portion of the drawdown over to the IRA, but I hadn’t gotten around to doing battle with the bureaucrats about that, mostly because I wanted to see how I would get by in the summer before cutting the drawdown from $500 to $100.

Presumably, though, that wouldn’t have happened, either. The only way I’m going to get the money where it belongs is going to be to roll the entire amount over. And I’m really afraid that’s going to get me in trouble, since the woman who administers the RASL program insists that to be eligible you have to be drawing what she calls a “pension”—i.e., a monthly drawdown from the state’s 403(b) plan.

I’ve concocted a new plan, though. To wit: leave enough cash in the 403(b) fund to cover the time between now and the date the last RASL check is issued, but roll the rest of it over. There are only 22 months remaining, and so the most I’d have to leave in there—assuming I continue the drawdown I’m currently making, which I’d actually like to cut—is $11,000.

Whatever I decide to do, though, next week I’m going to have to bang my head against the bureaucratic wall again. I’m royally sick of that!