Grrrrrrrrrr!!!!!! Gotta tellya: I’ve hated the telephone “hold” function from the moment it was invented. Like…I have nothing to do but sit here and wait until YOU get around to picking up the phone? Right…
Then they added another annoyance: a recording that yaps on and on and effing ON to the effect that you’re on “hold.”
No kidding, guys?
The Mayo Clinic’s “hold” function is Annoyance on Steroids.
I have one, count it (1) question that can be answered in less than 30 seconds. When I called over to the Mayo, I was informed that I could expect to be on “hold” for about 20 minutes!!
Honestly. I could drive up there in less time than that.
They want you to go online, not to talk to a human. They want you to go to your “patient online services” account…and I do NOT. Sorry: I don’t care to navigate a computer labyrinth and screw around with their software to get an answer that a human being could tell me…yes, in less than 30 seconds.
Y’know…a phone receptionist earns minimum wage. That’s just a few bucks an hour.
An army of doctors, nurses, and scientists COULD afford to hire a phone operator. It’s just not that pricey.
But who cares, when you can save a few pennies and annoy the hell out of your customers?
I may have to just drive up there and ask my question. It would take less time, and I could do the shopping I need to accomplish at the Costco and the Fry’s in those parts.
Wish I could find a decent doctor in the wild. Young Dr. Kildare has flown the coop again — called over to his latest office and was told he’s no longer with them, and they won’t tell you where he went.