Coffee heat rising

Festival of Frugality Comin’ Our Way!

w00t!!! Funny is hosting the Festival of Frugality next Tuesday.

I’m just sitting down to start reading submissions. It’s not too late to send yours!

Looking forward to seeing what everyone has been up to this week. Here’s a link to the Festival itself (note the proprietor’s superb taste in blog templates 😉 ), and here’s where you go to enter your latest and greatest post.

Hurry! Hurry! Hurry!
See your golden words in glowing lights! Win a chance at Editor’s Choice!

Carnival-image

Hotter Than a Two-Dollar Cookstove!

Thank heaven the air conditioning guy showed up today—and by midmorning. By midafternoon the thermometer in the shade of the back porch read 115 degrees.

The unit has been laboring almost nonstop, all day long, just to keep the house at 85 degrees.

When I consider how my cash is spent…

The guy charged me $275 to replace a part that may or may not have been shot. I have no way of knowing, of course, what was wrong. He could have sold me a new air-conditioner if he’d felt so inclined…I wouldn’t have known any better.

Matter of fact, he did try to sell me a new air conditioner.

The owner of my longtime air-conditioning company, which over the past couple of years has been stumbling badly through the depression, finally sold out to someone else. He’s still around; whether as a part-owner or as an employee is unclear. But the new outfit? Not good.

First thing that happened was just a day or so ago I got a phone solicitation from someone who pretended to be “with” the company (i.e., “they hired me here in the boiler room and gave me this script”). He tried to high-pressure me into renewing the annual service contract, which I had long ago decided not to renew, because it’s such a waste of money. All it does is pay for two service calls up front, one in the spring and one in the fall, to inspect the equipment. It gives you no leg up on service when your unit craps out and no discount on products or service during the effective period.

Because he presented himself as someone who worked for Jim and Carol (owners), I wasn’t scorchingly rude to him as I would be to someone I perceived to be a phone solicitor. But I should’ve been. It took three repetitions of the fact that I’m unemployed and can’t afford to pay for a service contract before I got him off the phone!

Now today comes this new service guy—not the usual guy. Very slick sort of a fellow, not the amiably disheveled type that is our usual AC repairman.

I’d run out to Ace to pick up a nonprogrammable thermostat before he showed up. When I told him I’d learned the Braeburn unit that had been installed wasn’t meant to operate a heat pump, he demanded to know who told me that! A bit taken aback, I said I’m a big girl and can use the Internet. I looked up the unit and the model number and learned that it’s incompatible with heat pumps, which probably explains why my power bill went through the roof the instant it was installed.

He then tried to convince me that the immediate jump in the power bill had nothing to do with the incompatible thermostat but that my unit is out of date and needs to be replaced.

I said I’m unemployed and can barely afford to have him come in and fix the thing, much less pony up $5,000 for a new one!

He then tried to persuade me two more times that I should buy a new air conditioner. When I told him rather strenuously that i. don’t. have. the. money to buy a new HVAC unit, he suggested that I should take out a loan.

Then he pitched me for a service contract. He gave me the usual slippery hustle: if I had a service contract I could get the expensive new part for a discount. The contract would only be $150….

“Look,” said I, “How much will it be to buy a contract and install the part?”

“Three hundred and fifty dollars,” said he.

“Good. And how much would it cost just to install the part, without the service contract?”

“Two hundred and seventy-five dollars.”

“There you have it! Just install the part, please.”

So he won’t be coming back.

I should’ve called Sally’s guy a month or more ago, but just haven’t gotten around to it. He services both parts of the heating/cooling unit in one $65 trip in the spring (the way these guys justify $150 is by claiming they have to come inspect the AC in the springtime before you start it up and then heater in the fall before you start using that, which is clear and present ridiculousness).

Anyway, the nonprogrammable thermostat is a little easier to use than the programmable model. At least I don’t have to dig out the encyclopedic instructions and study them for 15 minutes every time I want to change the settings. It has one of those “save” buttons that causes it to reset the temp 5 degrees higher (in summer; 5 degrees lower in winter) until you tap it again to turn it off. This means that if the temp is set at a sleepable 79 degrees (about as warm as I can stand a cooped-up house and still sleep at night), when I get up in the morning I can press one button to move the temperature up to 84 degrees. That’s a degree off my normal setting, but one degree, I expect, will not make enough difference to bankrupt me.

Any more than I’m already going to be bankrupted. Literally, the unit has run all day long, barely stopping more than five or ten minutes at any time. It’s almost 9:00 p.m. and the thing is roaring away. It’s still 99 degrees outdoors.

And a good thing it is that I just went out there to look at the thermometer. For some reason the timer on the hose didn’t kick off, and the tap was still gushing into the pool!

Luckily, the water level was pretty far down, so after two hours of the hose running full-bore, it’s still an inch or two below the coping.

It needs to be backwashed, because of all the gunk the damn palm trees dropped in there. Tomorrow morning. Really. That will pull the water level back down to where it was and I’ll have to refill it again tomorrow.

Cripes. I’ll be lucky if the water bill is only $225. And the power bill a mere $300.

Funny’s Corollary to Murphy’s Law

Murphy’s Law: If something can go wrong, it will.

Funny’s Corollary: …At the worst possible time!

Candles Melted inside the Linen Closet. Charming!

Have you noticed that? Not only will things always go wrong, they conspire to do so at impossible times.

It is Friday before the Fourth of July weekend. At 5:15 in the morning, I awake in a stupor to the sound of the air-conditioning pounding away.

Grope for my $720 glasses. Can’t find them.

Lift the dog off the bed, let her out, shut off the AC, stumble to the bathroom. Sitting there I think…huh? The seat here sure is warm. Thass odd. I turn the thermostat down at night so I can sleep, then turn it up to 85 in the day. But just now it’s only barely day. By the gray light of early dawn, the thermometer on the back porch reads 98 degrees.

Stumble back into the bedroom. Search for my glasses. Can’t find them.

Bloody hot in here. Stumble into the hall. Thermostat says 82, but it’s set for 78. Shit. That means the AC’s on  the fritz.

$ $ $ $ $

Speaking of $$, I still haven’t found the glasses. Search all over the house. Can’t find them.

Finally take the bed apart. Find them under the covers. Miraculously I was so tired I didn’t move last night and so never rolled over on top of them.

Check e-mail. Message from Apple: that worthy corporation’s mail & server account has come due. That’ll be $100 for service I can get free from Apple’s competition. But everyone I know has that address. Do I really want to deep-six it?

Probably not.

My radically reduced budget is already about shot. I really need an air-conditioning bill and an exorbitant bill for Cadillac e-mail service to come up in the same month.

That’s not all. I’m sitting here and realize the traffic ticket that came to me after my son was snapped by the traffic cam in the speed trap on State Route 51 said the registration on the car comes due this month. In Arizona, the cost of registering your car is exorbitant. Although it drops as the car ages, it’s still gunna be a $100 bill, plus another $30 for the emissions testing rip-off: a $130 whap upside the head.

Three expensive, unavoidable hits in freaking JULY, including an air-conditioning service call on a holiday weekend (!), at a time when power bills are through the roof, water bills are through the roof, gasoline prices are through the roof, and I have no income.

Funny’s Corollary!

Motivating People around Us: Six Ways to Better Customer Service

A week or so ago, Financial Samurai posted a thoughtful article on the importance of recognition in motivating workers, especially as they move upward through the organizational hierarchy to take on greater and greater responsibility.

He touches on an issue that was presented to me some years ago. While I was an editor at Arizona Highways, I was sent off to take a seminar in motivating creative workers. To boil a daylong talkfest down to a sentence or three, the gist was that creative people are motivated less by money than by recognition of their skill and talents. It was claimed that graphic artists, writers, and editors feel a great deal less validation from promotions, nice offices, and raises than from awards (whether from inside the organization or from trade and creative groups) and verbal commendations from management.

Well. I recall thinking that sounded like a good excuse to pay creative workers less than accountants, circulation managers, and ad salespeople—as though those folks never engaged any kind of creativity in their jobs. What I took away from the seminar was that all workers thrive on generous recognition of excellence: that positive feedback on good work is more effective than negative feedback on efforts that leave something to be desired.

Weirdly, that idea was recently reinforced by, of all people, a dog trainer.

Motivated creative worker

Cassie the Corgi and I were attending an agility training class. The trainer was trying persuade everyone that the key to convincing a dog to do what you ask is effusive praise. In the middle of his harangue, he stopped and said, “How do you feel when the boss says to you, ‘Great job, Joe! You really did exactly what was needed!'” He mimed a handshake and a pat on the back.

“That makes you feel like doing the same thing again, right? Maybe even better the next time.

“But what if he just grunts ‘Nice work there’?” He made like a guy walking past the cube, waving a coffee cup in the air. “How does that make you feel? Not so enthusiastic about the job.”

You don’t have to be a boss (or a dog trainer) to profit from this advice. One obvious application is to customer service reps and sales clerks. Ever think about how you behave affects the way they feel about their jobs? Imagine having to put up with some chucklehead who can’t even make eye contact while she yammers on the cell phone as you’re toting up her grocery bill. What must it feel like to be on the receiving end of a call from a customer who has just spent ten, fifteen, or more minutes listening to infuriating Muzak, advertising, and “we value your patronage” pseudomessages while trying to get a simple answer to a simple question?

We can “motivate” all sorts of employees around us. Even though they’re not strictly “our” employees, they’re our employees in that they’re trying (in theory) to please us with various products and services. It’s in our interest to motivate them, because happy employees provide better services and may even go above and beyond the call for us, in one way or another.

Here are some ways to build better morale and promote better service among the employees we run into every day:

• Refrain from yakking on your cell phone while the checkout clerk is charging up your purchases (that is so rude!).

• To keep the edge out of your voice after navigating an endless phone tree, turn on your speaker phone so that annoying ads and muzak aren’t pumped straight into your ear. Try not to take out your frustration at having to fight to reach a human on the human being who finally does answer the phone.

• Thank people for their efforts, even if they’re just doing their job.

• When people do something you like, compliment them on their professionalism, helpfulness, or special effort.

• Even if the person is doing just an adequate job, compliment him or her on something or make some empathetic remark. Recently a tired-looking bank teller perked right up when I observed that her manicure looked lovely.

• When a talking machine asks you to comment on a telephone representative, say “yes” and leave a positive comment—most people only comment when they’re complaining, so these devices serve mainly to add stress to an already stressful job.

What strategies do you use for getting the best out of the people around you?

Image: Pembroke Welsh Corgi on an agility teeter-totter. Elf. GNU Free Documentation License.

Health care, Woo-Woo, and the Spread of Superstition

Did you read where whooping cough has been declared epidemic in California? It’s an entirely preventable disease that kills little children. There’s an easy way to keep your kids from getting miserably sick or even dying from this disease: vaccinate them.

Sadly, Americans have for some years been resisting calls to immunize their kids against diseases that were once common scourges. Somehow folks have absorbed the idea that immunization is dangerous to kids, and that magically nothing bad will happen to children if they are not vaccinated. Despite solid scientific evidence to the contrary, some parents persist in imagining that childhood vaccines cause autism. Despite the indisputable fact that because of vaccination we no longer need to fear smallpox and polio, or typhus, tetanus, typhoid, cholera, diphtheria—horrible diseases that devastated populations—people have allowed unfounded theories to frighten them to the point of putting their children at serious risk.

Vaccines do not kill children. Whooping cough kills children. While it is true that the older version of whooping cough vaccine had some side effects, occasionally severe ones, the “acellular” type now in use does not bear much risk; in either event, the disease itself has always posed a greater threat to children than has vaccination.

Vaccines do not cause autism. No one knows for certain what causes autism, but it pretty clearly has something to do with genetics; removing thimerosal, the vaccine preservative alleged to have caused a purported rise in cases, has done nothing to reduce the rate of autism diagnoses. One thing you can be sure of, though: viral and bacterial diseases do cause death, long-term physical harm, and mental disability.

Why have Americans become so superstitious? Where do people get ideas so misguided that they are led to put their children at risk, in a country where universal education is required? Shouldn’t an educated populace be wiser and more aware of the facts?

Snake-oil-poster

One reason is that we are being blitzed with propaganda for so-called “alternative medicine,” an approach that, more often than not, amounts to snake oil. A friend of mine, hearing of the continuing pain from my three-month-old shoulder injury, gave me a large bottle of pills that, while legally required to be called a “nutritional supplement,” were sold to her as an anti-inflammatory. She remarked, in handing the stuff over to me, that although her friends had assured her it’s highly effective, it hadn’t done anything for her.

This product costs around $100 for a bottle of 800 pills. One is supposed to take six tablets a day—that’s considered a “maintenance” dose.

When I looked up the product on the Web, not one skeptical word about it appeared in page after page of Google results. High on the lists of results were blissful songs of praise to the stuff. We learn, to our mounting joy, that the product is a cure-all. Not only does it ease your aches and pains, it reduces the occurrence of injury among athletes; lowers blood pressure; lowers cholesterol; prevents strokes and heart attacks; treats pancreatic cancer, breast cancer, multiple sclerosis, and hepatitis; eases the pain of rheumatoid arthritis; supports your joints (whatever that means); and aids digestion.

A miracle.

The research supporting these claims? Minimal to none. The buzz about the stuff is emanating from purveyors of vitamins and dietary supplements, the product’s manufacturer and distributors, naturopaths, and various other “holistic” practitioners.
Try to find solid clinical studies of this product, and you come up blank. Some “research” is quoted here and there, but when you examine the sources, you quickly see it’s bogus. The NIH and FDA have done nothing, as far as I can tell, to look into the product, whose sales in Germany are second only to aspirin. Adding tags like .edu to a Google search does nothing to bring up anything resembling actual science.

Adding “scam” and “snake oil” to the product’s brand name will bring up a few reports showing that the stuff does nothing for MS—but even with that search string, the results are full of sales pitches and ecstatic testimonials.

That notwithstanding, when the pain flared up a few days ago, I tried the pills. True to standard snake-oil claims, the product was said to cause few or no side effects, although its manufacturer notes it can cause an upset stomach and diarrhea.

Well, yes. It made me good and sick to my stomach but did nothing for the pain.

Lordie. We need to get out of Woo-Woo Land, both politically and intellectually. Part of the reason so many people subscribe to Woo-Woo is that our healthcare system is so poor. In quality of healthcare, the U.S. ranks at the bottom among developed nations. If you can’t get access to a doctor, you can’t get enough of her time to get diagnosed and treated effectively, or you can’t afford the treatment, you naturally seek alternatives. Unfortunately, many or most of these alternatives are unproven, ineffective, and sometimes downright unsafe.

Equally unfortunate, the products are aggressively marketed by profit-seeking entities (imagine the worth of a product that can sell like aspirin!) and touted by practitioners who may  sincerely, if naively, buy into the hype. They’re making a great deal of money from alternative products and treatments. And when you try to look into the facts, you’re run around in circles—probably because there are no facts, only unsubstantiated claims and anecdotal stories, all of them coming from folks who have already bought into the propaganda.

The fact that people don’t recognize when they’re looking at “research” whose sources have an ax to grind speaks to another cause of the widespread taste for credulity: the lack of real, solid science education in our school systems. People don’t understand what the scientific method is and why it is a more valid way of seeking verifiable facts than are anecdote and unsubstantiated theory because they don’t learn science in the public schools. To the contrary, the forces of superstition work against the teaching of real science—textbook publishing is dominated by parties who think science is a faith-based system of beliefs, no different in that respect from their own religion, which they believe should take precedence in educating everyone’s children.

The predictable result of weak science education is…well, exactly what we have. Ignorance leading to epidemics of preventable diseases that kill children, and a population of gullible consumers prone to wasting their money on highly profitable, untested nostrums.

Endless Costs of Homeownership: Palm Trees

Palm-tree-trimmer

Well, it’s past time to have the hideous Mexican fan palms cut back. In the late spring and early summer, these towering poles sprout long, husky rods packed with billions of brittle, sharp, pointy little flowers. These they shed all over the ground and into your pool, along with vast quantities of hard, BB-sized seeds designed to break pool equipment.

Every year, anyone who has a palm tree has to get the thing cut back. Otherwise the mess becomes intolerable. And they harbor insects. Right now they’re feeding the birds with legions of flesh-pink caterpillars. Cockroaches also love palm trees.

Some wise prior homeowner took it upon himself to plant four Mexican fans plus a desperately thirsty queen palm right next to the pool. Most guys charge $45 a tree to do the nasty, dangerous job of trimming them (every year at least one man is killed trying to do this job). That would be $225 that I don’t have.

Palm-tree-debris

Gerardo put up one of his pals to do the job. They not only cut back the four Mexican fan palms (I decided to leave the queen, because I can’t afford to trim all five trees), they also did some degree of “skinning”: cutting off the frond stumps often left on the trunk. When they’re left on there, they drop off in every high wind, and so all summer and half the winter the homeowner gets to pick them up out of the yard and off the street. They only charged $165. Couldn’t afford that, either, but it’s a lot better than two and a quarter.

It is incredible that the men will work that hard for so little pay. It takes several men to do the job: not only the athletic, tough fellow who climbs up the tree and hacks back the heavy, thorned fronds, but a man to spot him on the ground and another to pick up and haul the debris falling out of the tree.

The palm tree is one of the messiest, nastiest plants anyone could possibly be misguided enough to introduce into a yard. Mexican fan palms are particularly egregious, because they make neither shade nor edible fruit. It’s a critter that Easterners and Midwesterners think is quaint and exotic, so when they move here, they stupidly stick the things in the ground. Only after a few years do they realize what a monster they’ve adopted. An expensive, messy monster.

My neighbor Terri was grousing about having to get hers done, too. Like everyone, she’s feeling broke, and the annual cost of palm-tree grooming strikes her as onerous. Every year, the natives inveigh against palm trees, and every year, those of us who’ve inherited them with a piece of real estate consider chopping the darn things down. Terri remarked that she thought it would cost too much to have hers taken out. She did pay a lot to get rid of the rickety eucalyptus, which was threatening to cave in her roof.

I don’t know what it would take to remove a palm. For me, the problem is there’s only a few feet of room between the pool and the block wall along the lot line, which is where my trees reside. If they’re taken out, what on earth could take their place? A shade tree would need a lot more space—crammed into that tiny strip, it would quickly heave the wall and probably would break through the pool, too. It’s hard to picture what could tolerate the heat and cramped space, and without the palm trees, the pool area would look mighty bare.

Houses are sure expensive to own. Mine has been quiescent for awhile—just a couple of minor plumbing bills over the past year. But still, there are the regular costs of ordinary maintenance: trim the trees; cut back the palms; drain and replace the stale, mineral-thick pool water; get the yard guy in here to beat back the weeds every couple of months; touch up the paint; maintain the central heating & cooling unit; maintain the pool filter and pump.

As usual, the fronds dropped into the pool. As usual, the palm tree guys broke one of my aluminum pool wands fishing heavy, ungainly fronds out of the drink. And as usual, they left an ungodly mess in the water.

Gerardo helped me clean out the pool—he ran the hose bonnet and got out all the pieces of junk that would choke the pool cleaner. And then some: he really went above and beyond the call of duty, retrieving almost all the small stuff that settled to the bottom. Offered to pay him, but he wouldn’t take a dime.

So now the pool is cleaned out, Harvey the Hayward Pool Cleaner has swept up the last of the litter, and the water has been hyperchlorinated, turning the thing into a puddle of Clorox. The stains from the seeds, dust, pollen, and flowers that sifted into the deep end have bleached away. And maybe by this evening or tomorrow I’ll be able to go swimming again.

The pool is cleaned out. So is my wallet.