Yesterday morning I e-mailed the credit union to ask about prequalifying for a loan, should I decide to buy the house I’m presently coveting. Though my house is paid off and probably, when sold, will net enough to pay for the adored other house, which is on the market as a short sale, in the present conditions it could take quite a while to sell my house. So I’ll need a bridge loan to get into someplace else.
Forthwith an answer arrived in the mail. The lending overseer there suggested using their online form, but since it’s pretty generic and doesn’t allow me to explain that I will pay off the proposed loan quickly with principal from my sale of my present house, I e-mailed back and asked if we could meet. Once again she answered promptly—and she arranged a meeting with a loan officer at my convenience!
Can you imagine a bank doing anything at a customer’s convenience?
This is one of the reasons I do all my banking through a credit union: customer service is always primo. In fact, you’re regarded not as a “customer” (which in the banker’s mind seems to mean “mark”) but as a “member.” Unlike a bank, a credit union is a kind of co-op. It’s a nonprofit, operated by a board of volunteer directors elected by the members, whose purposes are to encourage thrift, provide loans at low rates, offer banking services to its members, and promote community development.
Credit unions offer the same products banks do—usually for lower costs or even no costs. I have never paid any fees at all for the use of my checking, savings, or money market accounts, for example, and credit unions don’t gouge you for the use of a debit card. Your money is insured by the National Credit Union Share Insurance Fund (NCUSIF), just as FDIC insures your deposits in a bank.
Although membership is theoretically restricted, in recent years requirements have become so broad that just about anyone can join a credit union. Here in Arizona, for example, the Desert Schools Credit Union will accept anyone who lives, worships, or attends schools in Gila, Maricopa, or Pinal Counties or who is a member of the immediate family of anyone who qualifies. Many credit unions accept people who work for or do business with certain entities—I joined the Arizona State Savings and Credit Union before I started working for the Great Desert University, because a freelance contract with the State of Arizona made me a vendor for the state. However, anyone who goes to a public school or college or who works for one is also eligible.
“Members” can also be businesses. My S-corporation has a corporate account with the credit union.
The NCUA has a credit union locator that makes it easy to find an institution near you. Credit unions take most of the hassle and grief out of banking, and by and large employees treat you like a human being, not like a cow waiting to be milked.
True, it can be a hassle to move your accounts out of a bank. However, so many Americans have gotten fed up with big banks that many credit unions now provide simple, step-by-step guides and tools for switching automatic deposits and withdrawals. It’s not very difficult, and the payback in better service and lower fees is so worth it!
Once you’ve done business with a credit union, you’ll wonder why anyone ever goes near a national bank.
The Stress-free Finances Series (A Work in Progress)
What Do You Want?
Cultivate Minimalism
The Budget
Bank at a Credit Union
Deposit and Pay Automatically





