Coffee heat rising

Your megacorporation “values” your business

Why do faceless corporations work so hard at being faceless? And why do they veil their facelessness behind messages that claim to “value” their customers’ business? The fact is, if they valued your business they wouldn’t treat you the way they do.

For the second time in three months, Cox has failed to send a printed statement. When you call, the customer service rep gives you a scripted story: “We printed it on the 26th of last month. If you didn’t get it, you need to talk to the post office.” Understand: they’ve already wasted a significant slab of your time and tortured you by forcing you to listen to the most hideous Muzak turned to high volume, and now they want you to waste even more of your time trying to get through to an even larger and even more understaffed bureaucracy, the U.S. Postal Service, whose fault this clearly is not!

I will say, they’re better than Qworst. At least you can get through to a human being, and at least the human being has a sense of humor!

Customer: “You know, your bosses need to know that real musicians actually make real music, and they record it. You can get real music to put on the phone.”

CSR: [laughs] “Well, if it’s any comfort, sometimes we have to listen to it, too!”

Customer: [laughs] “You poor kid! What an awful job!”

[CSR and Customer laugh at Cox’s unholy treatment of its customers and employees.]

Thanks to the miracle of the Internet, it’s possible to get your hands on the names of living, breathing executives of faceless corporations, and on the addresses of their corporate headquarters. Ergo:

Jimmy W. Hayes
Chief Executive Officer 
Cox Enterprises
6205 Peachtree Dunwoody Road
Atlanta, Georgia 30328

 

RE: (666) 123-4567 
Acct. No. 098-765-432101234 

 

Dear Mr. Hayes:

 

Once again, no statement from Cox has arrived this month. This is the second time in three months that a Cox statement has supposedly been sent and “lost.” I mailed your company a check for $71.65, the amount your spokesperson says is due, but of course in the absence of a statement I have no precise understanding of what I’m paying for or whether the bill is accurate.

 

I’m sorry, but I just don’t buy your customer service rep’s canned line that it’s all the Post Office’s fault and that because you guys didn’t send the statement I have to go waste still more of my time (it took over 10 minutes of listening to truly painful Muzak to get through to a human today!) by hassling the postal service. All my other bills appear on time. None of them ever goes missing. It seems highly unlikely that the U.S. Postal Service has something against Cox Communications and so is failing to deliver Cox’s statements and only Cox’s statements.

 

What seems more likely is that the statements aren’t being sent as a way to trap customers into missing a payment and being gouged unfairly with a late fee.

 

Please ensure that your staff sends statements in a timely way. The reason I asked Cox to send paper statements rather than dorking around online is that I’m getting on in years and do not remember things well. And I can’t afford extra dings on my bills for late payments.

 

Thanks for your consideration.

 

                                                                        Sincerely,  (etc.)

The “go talk to the Post Office” line is an obvious runaround. Even though these companies have monopolies or near-monopolies, you’d think sooner or later their customers would either find other ways to get what they need or simply abandon that service or product. Really. Will I die if I don’t have high-speed Internet? (Hmmm… Probably.) Can I get high-speed Internet somewhere else? (Evidently: a Google search brings up seven competitors on the first page!) Do I really need a land line? (Nope.) Can I get cell service with some other provider? (Indubitably!)

What is the matter with these companies that they can’t spare a little common courtesy for their customers?

Incorporating for fun and profit

Finally finished with all the paperwork (I hope!) needed to establish The Copyeditor’s Desk as an S-corporation. Incorporating my multifarious freelance enterprises as a single entity will make it possible for me to earn enough to live on despite the government’s strictures on earned income for those who take so-called “early” Social Security—a limit guaranteed to keep all but the wealthiest investors in poverty.

It wasn’t as complicated as I feared. But of course, having an ex- who’s a corporate lawyer works to decomplicate these projects. 

Here are the steps you take to form an S-corporation in Arizona (it could be different in other states, so don’t take my word for it):

1. Check with the government for availability of your proposed corporate name.

2. Fill out a form called “Articles of Incorporation” and another form called a “Certificate of Disclosure.”

3. Send these with a cover sheet and a check for $85 to the Arizona Corporation Commission. 

4. Apply for an EIN through the federal Internal Revenue Service. 

5. Fill out and mail IRS form 2553 to tell the feds you’re electing to be an S-corporation.

Once you’ve jumped through these hoops, you have the paperwork necessary to open a business account with your bank or credit union. Eventually you should receive confirmation and still more paper from the various bureaucracies, at which point you can start behaving like a corporation. In Arizona, you have to publish the articles of incorporation for three days running in a local newspaper, a pricey proposition, and you’re supposed to submit an annual report. The latter is something you discuss with your tax professional. 

It’s a little more involved than that, of course, but the basic steps are less difficult than they appear. Funny about Money, which will be part of this corporation, is already making a little cash, so I’m looking forward to having a bank account into which to deposit it. Let’s hope that by next year it will earn enough to spring me free of one or two sections of freshman comp! 

😀

Reno loan GONE!

Well, after two days, almost two hours of dorking around at the credit union, and a quiet stress attack, finally I managed to get someone to take my $21,000. 

At one point I thought maybe I should take it all out of the bank in dollar bills and sprinkle it around the floor of the credit union’s lobby. Let the janitor find a way to use it.

Lenders do not want you to pay off a loan. No. Bad. D-o-o-o-o-n’t take our interest payments away!

Just before the flu struck, Shibu (doughty manager of the credit union branch on the Tempe campus) obtained the precise amount that would be owing as of last Tuesday and e-mailed clear, understandable, easy(-sounding…) instructions for how to pay off the Renovation Loan, which is actually a second mortgage on my house. He said any teller should be able to perform the transaction. 

Then I got sick, in the middle of a vacation. So instead of schlepping to the main campus amid (chaotic!) commencement preparations, I decided to run over to the West campus, which also hosts one of the credit union’s branches. Since I had several other errands to run on the West side, this would work out OK.

So it seemed. 

Teller took one look at Shibu’s instructions and said, “This is something our  manager will have to do. I don’t know how to do it.”

Manager was in with someone else. She would, the teller thought, surely be free soon.

A half-hour later, I was still cooling my heels. The work I needed to do for a client was still waiting for me. The syllabi I’d promised to send to the chair of the department who proposes to hire me to teach three sections next fall were still waiting, yet to materialize even in draft form. The groceries remained to be purchased. The signature form for the locksmith was still to be delivered. My stomach was achingly empty. So, annoyed, I left.

The main campus’s branch is dead empty, the whole place having lapsed into a state of exhausted vacancy after last night’s 70,000-guest Presidential commencement bash. This, I imagine, should be easy.

I hand over Shibu’s written instructions to the teller. Fortunately, he’s in the offing.

She takes about 20 seconds to reach full flummoxhood. He has to come over and take her through the process, step by step. But even then, they make a couple of errors and have to back out and start over. Then they get mysterious error messages and have to figure a way around those. 

This procedure took almost 45 minutes! Then it took another ten or fifteen minutes to make Shibu understand that I wanted the monthly automatic payment that had been going from checking to the loan now to go from checking to money-market savings. Think that finally got settled. I hope.

Now, you know, being an inveterate cheapskate I experience the act of forking over $21,422 as stressful, even when it’s 21 grand that I saved up precisely so I could fork it over. Just hate letting go of pretty little dollars…you have to prize my fingers loose from them. So 45 minutes of repeated efforts to hand over a chunk of dough felt like 45 minutes of waterboarding. At one point as I’m standing there watching them and trying to remind myself that it’s their problem, not mine, my little heart started to pound, the metallic flavor of adrenalin to flood the tongue, the ears to ring, the room to spin. Damn!

From there I had the pleasure of visiting the gynecologist, whose nurse noted that my blood pressure was a shade high. 

No kidding? 

At any rate, the loan is finally paid off. And good riddance. Shibu said it was accruing interest at about $3.50 a day. If one paid it down at a stately rate over its thirty-year term, one would end up paying out exactly twice the original loan amount. What with the extra $200 a month added to routine savings, plus the net teaching salary, plus what I expect to earn freelancing, by the time I exit GDU’s ivied halls the credit union will be holding about $24,000 in savings, more than replacing the amount I earned last year for the express purpose of the pay-off.

Whew!

Optional frugality

The other day, a woman wrote a letter to the New York Times‘s editor in which she recalled her younger years of drudgery, before everyone in the country owned a dishwasher, a washer, and a dryer—or at least had access to a laundromat. She reflected on the fatuousness of us new-age frugalists who imagine we’re doing great things for the environment and ourselves by, say, hanging out our laundry. No way, she said, would she ever want to go back to those sore, chapped hands and ragged fingers made that way from having to hang up heavy, wet clothes in the cold of winter.

Yeah. There’s something to that.

 My mother grew up on a dirt farm in upstate New York in the first third of the twentieth century, when they did not have vacuum cleaners, washers, or dryers (or indoor plumbing, for that matter), and when the idea of a “dishwasher” was a fantasy akin to Dick Tracy’s wrist phone.

She loved the fresh-air scent of clean sheets hung to dry in the sun. But I can tell you for darned sure: given a choice, the last thing on this earth she would have willingly done was hang out another sheet on a clothesline. She embraced every new energy-sucking convenience as welcome liberation from back-breaking drudgery and ambient, life-threatening filth.

When she was a little girl, she said, rugs (they didn’t have anything like wall-to-wall carpets, nor, of course, did they have vacuum cleaners) were hauled out to the line every spring, where her job was to take a stick and beat the dirt out of them. This was a fair way to contract tuberculosis, an endemic disease at the time.

Between spring cleanings, country wives and city servants tried to clean the rugs by sprinkling tea leaves over them and sweeping up the leaves with a straw broom. Think of the amount of fun labor that would have entailed. Didn’t use any electricity, though: the tea was brewed on a wood stove.

Did you know that if you sweep the dirt out of the house over the threshold, you sweep all the luck out of the house? So don’t think you’re gunna get out of bending down to collect every single grain of debris in a dustpan!

I also was once a little girl who helped her mother with the drudgery of housework, because after all that’s what girls and women did. Home was the girl’s prison and the woman’s workhouse, as George Bernard Shaw aptly observed about the mores of his time. In Arabia, where I grew up, we had a wringer washer that resided in a back-of-the-house room we called the “service porch.” Anyone who feels any nostalgia for this device is sadly mistaken.

Our washer connected to the hot water tap, which filled the agitator-equipped tub, and it backed onto a big concrete utility sink. After the dirty clothes had sloshed around in soapy hot water for a while, we would turn on the wringer and pass each item through it—carefully, because if your hand got caught in it, that would be the end of your hand!—and let them drop into the tubful of cold water. There, my mother and I together would bend over the tub and slop the clothes up and down and around and around to rinse out the soap as best as we could. Then we would wring out each piece by hand, one at a time, and drop it into a big laundry basket.

We would haul the basket out into the backyard—actually, she carried it, because it was too heavy for me to lift—and set it on the ground under the clotheslines. First, my mother would take a damp rag and wipe down each wire line to remove the dirt and bird droppings that would have accumulated since the last time we did this job, the prior week. Then I would bend down, pick up an item, and hand it to her and she would clip it to the line. The two of us together would wrestle the sheets onto the lines.

A few hours later, assuming no dust- or rainstorm blew up, we went outside, unclipped all the clothes, dropped them back in the basket, and hauled them back inside, where my mother had to iron every. single. stitch.

“Ironing” implied something quite different from what Americans do with an electric iron today, which is what we used to call “pressing”—a kind of light touch-up. My father wore khakis to the dock, where he worked as a harbor pilot. A man’s khakis were a far cry from a pair of beige twill Dockers. They were made of heavy, thick cotton. One of his shirts weighed as much as a pair of denim jeans does today. To iron any piece of cotton (and everything we owned was cotton, linen, or wool—there were no wrinkle-resistant synthetic or coated fabrics in the good old days), you first had to dampen it thoroughly, using an old pop bottle into whose neck you had stuffed a sprinkler head attached to a cork. Then you rolled it up tightly and put it, with the rest of the sprinkled laundry, inside a canvas laundry bag. If you had other things to do before ironing, you would store the dampened clothing in the refrigerator until you could get to it.

Items that needed to be starched, such as men’s shirts, were simmered on the stove in a big kettle of starch and water, then wrung out and hung on the line to dry again, before being sprinkled and ironed.

silexA steam iron was a rarity, and those we had didn’t generate enough steam to iron out wrinkles well, which was the reason each item needed to be evenly but sparingly dampened. We did have the convenience of electric irons, which you fired up to blow-torch level, and then you stood over the ironing board for hours. It could take two to three hours of steady work to iron an entire week’s worth of clothing—for just three people. You also ironed the sheets and pillowcases, and some women, believe it or not, ironed their husbands’ cotton underwear.

So, you know, the lady who wrote to the Times to remark, in effect, that we would-be frugalists look pretty silly as we proudly hang out our laundry, whirl Fels Naptha soap in the food processor to make our own laundry detergent, and try to grow our groceries in the back yard…she may have it right. We know not whereof we speak (or those of us who are a little older conveniently forget whereof we speak).

My mother’s family canned every bite of produce they didn’t eat fresh out of the garden, but she developed rickets as a child, because during the winter there were no fresh fruits and vegetables—indeed, in winter there was precious little to eat at all. Rickets erodes your teeth as well as your bones. By the time I was 12 years old, she didn’t have a tooth left in her head.

It’s easy to play at going partially off the grid when the dryer is still standing there, ready to be used if you need to toss in a shirt before you run to work, a shirt that will come out of the dryer hardly needing to be pressed. And it’s comforting to grow your food in the backyard when the supermarket is down the road to back you up.

But…would you really want to have to do it?

Link to Dick Tracy image: Wikipedia

Shamelessly using Roundup, and other ungreen confessions

 

Milk thistle
Milk thistle

With delight I rose to the bait when My Small Homestead posted a link to This Garden Is Illegal’s list of seven DIY weedkillers. What I wouldn’t give to have something cheap and handy to beat back the predator vegetables that infest the yard and gardens, especially during rainy season, when they keep me awake all night chorusing “Feed Me, Seymour”!

Alas, though, I’ve tried all of Illegal’s seven nostrums, and not a one of them does any good. One, boiling water, even stimulates milkweed to grow more vigorously! 

Your choices are to spend several hours once or twice a week on hands and knees digging weeds up by the roots (not very practical when you have a job, or when it’s 115 degrees in the shade) or…yes. I’m afraid so: Roundup! That’s glyphosate to the chemists among us.

Some folks think Roundup is evil, and one guy claims it killed his dog, but a little googling suggests that conclusion may be unlikely. If you believe the science, the stuff degrades on contact with the soil, although there is some evidence it doesn’t all go away. It’s bad for aquatic life and should be kept out of pools, ponds, rivers, lakes, and oceans. Of the commercial herbicides, it’s evidently less toxic than most, although you wouldn’t want to mix it in your evening cocktail. I don’t. But I do use it on weeds. 

Directly on the weeds and only on the weeds. How? By putting it in an old container with one of those drip nipples, of the sort that come on sports water bottles. But don’t use a water bottle for this purpose! Too easy for innocent bystanders to decide to take a sip out of it. Lots of other containers have these things, including old dish detergent bottles and, my favorite, an ancient Spray’n’Wash bottle. Despite a high initial cost, I find it economical to buy Roundup in concentrate form and mix up a small amount as needed. One container of it will last a couple of years. Mark it clearly, so you can’t miss the contents.

Pour the stuff into the applicator bottle and then dribble it carefully onto the leaves, and only the leaves, of the offending weed. Because the nipple lets the herbicide drib out a few drops at a time, you have a lot more control over where it goes than you do with a sprayer, and you’re lots less likely to get any of it on surrounding plants. Roundup is absorbed and metabolized through the plant’s leaves and, over the course of a few days, does the plant in. Little or none of the chemical is left—I leave the weeds to biodegrade or for Gerardo’s guys to carry off in the monthly clean-up. I don’t, of course, put them in the compost.

Because this gives a lot of control in where you’re applying the stuff, you can deal with a problem like the one pictured here, where milkweed has taken hold in the middle of a lantana plant. Spraying Roundup on these things would guarantee a dead lantana. However, because contact with just a few leaves will kill the weed, all I need to do here is bend one of the milkweed’s long stems over away from the ornamental plant, set a rock on it gently (so as not to kill or damage it), and dribble a little Roundup on the part of the weed that’s being held away from the plant. As soon as the Roundup dries, I can remove the rock. In a couple of days, the milkweed will shrivel up and go away.

Organic? Heck, no. Environmentally friendly? Well, marginally at best. Better than any other approaches I’ve found? Yup.

And speaking of my ungreen career as an environmental criminal, ROI sings the praises of low-flow showerheads. {cackle!} Hand me that screwdriver, say I! Dribbles there a more annoying self-important appliance than a low-flow showerhead, other than the damnable low-flow toilet???

How exactly a showerhead that rations water so that you have to stand under it two or three times as long to get clean saves water (and money) over one that actually works escapes me. If the showerhead saves 20 percent on water use, but it takes you five times as long to rinse the shampoo and conditioner out of your hair, it would appear that the dribbley showerhead uses more water, not less.

You can jimmy most low-flow showerheads, an activity that may be illegal in some places but that satisfyingly expels Big Brother from your shower stall. Of course, if you’re in the habit of standing under the hot water until your body turns to spaghetti, this strategy will a) drain the hot water out of the tank a lot faster, cutting short  your trip to nirvana, and b) run up your water bill. But if your main reason for taking a shower is to get clean, you can speed things along significantly by getting rid of the low-flow restrictor.

Newer low-flow toilets work better than the earlier models did, thank God. After I innocently replaced the toilets in my last house, little knowing that Home Depot and Lowe’s no longer carried toilets that worked, I ended up having to flush twice to get rid of urine and three or more times whenever anything more solid was deposited in the bowl. Two or three times a week, the toilet clogged and overflowed. I learned to be very quick at shutting off the water valve (but still sometimes had to clean up the mess off the floor!), and I got pretty good with the plunger, too. 

Finally I had to buy a special model that actually would flush, available through only one manufacturer at a cost of well over $300. Then I had to pay to have a plumber take out the “old” new toilet and replace it with the hugely overpriced gadget I’d been forced to purchase. This left me with two bathrooms and one functional toilet. I made up  my mind that I would never again replace a working toilet for decorative reasons. I even started to watch the alleys for discarded old toilets, planning to grab the first complete, unbroken one I found and stash it for future use. I also planned to take the take the functional model with me when I moved.

And that’s exactly what I would have done, had toilets not been somewhat improved. They’re still not great, but at least they work most of the time. Again: if a plumbing device saves 1/3 on water use (as low-flow toilets are said to do) but you have to operate it three times as much to make it work, how does it save anything?

What a rogue!

Am I alone in the universe? What do you think of as “green” irrationality?

Ridiculous day, so far…

Okay, okay. I can’t even blame anyone (other than my turkey self) for this day’s launch. It wuz all my fault.

Out of the sack at 5:15. Off to M’hijito’s at 6:30, there to meet Bila the Painter par Excellence (or, if not p.e., at least par incredibly cheap), slated to arrive at 7:00 a.m. Son is still in the sack. A half-hour passes. No Bila. I’m hungry, not having had energy or volition to bolt down more than a couple pieces of cheese and a banana. Another half-hour passes. Kid gets up. No Bila. Shee-ut.

I drive to the train stop, 400 photocopied page proofs in hand, planning to earn another $50 in the transit to and from the Great Desert University. Stick my credit card in the ticket machine. Receive message: Not accepting credit cards today. Bureau-code for Eff You Very Much!

Naturally, I have no cash on me, because I never carry cash. Doesn’t matter: last time I tried to stick a bill in the machine, the machine spat it right out. If you don’t happen to carry $2.50 in nickels, dimes, and quarters, you’re not riding. Curse, stalk back to my car, drive to Costco, fill up. 

In the course of this Brownian motion, the local NPR station is delivering its flaming-debris-in-the-middle-lane reports: State Route 51 is dead stopped from the interchange back to Northern; the 202 has a wreck at 32nd Street. Wheeeeeee!

After filling up, I decide I’d druther wait at my house than on the road for the freeways to clear up, so I drive home and work on an article for a GDU client editor while the rush hour passes. Back at the casa, I glance at the calendar and learn that Bila is scheduled for the 18th, not for today.

Oh good. We can repeat all this next Monday!

Dumb tax!!!

Arrive on campus around 10:30. Duck through the church courtyard to avoid walking past Her Deanship’s office window. There have to dodge around a homeless mentally ill person sleeping on the sidewalk. Emerge near the stoplight at the crosswalk, where I’m panhandled by another homeless mentally ill person and then cross the street almost hand-in-hand with a third homeless mentally ill person. Really. We should at least set up showers on the streets for folks who need them, since We the People can’t bring ourselves to provide shelter and psychiatric care for our most helpless compatriots. Oh. Sorry. That would be SOCIALIST!!!!!, wouldn’t it?

Moving on, Her Deanship has requested that I send in the two endless forms to fulfill the requirements for the spring 2009 annual review. I point out that this is a bit redundant, since I’ll be gone in December (if not sooner, should I happen to find actual work elsewhere…). She replies that she thought I’d like to have it, “since you’ve worked hard this year.” 

Over the weekend, it’s occurred to me that I probably wrote most or all of the annual review b.s. shortly before she canned me. So, after I shovel the first supplicant out of my office, I dig up this spring’s paperwork. And yea, verily: it’s already filled out and filed on my computer. Thank God!

Nine. Single-spaced. Pages. Of. Ten-point. Arial. Pointless. Circular. Repetitious. Meaningless. Palaver.

Why on earth would the woman want to subject herself to this nonsense over an employee who’s out the door? Why??? I’ll tell you why: because one of her higher-ups must have ordered her to do it! Left to her own devices, she’s not crazy.

This. This one, for a change, is not my doing. For annual reviews, the GDU bureaucracy makes employees answer a long series of specific written questions, many of them amazingly stupid, that ask you to find original ways to repeat yourself seven different ways from Sunday. The result is a jumble of garbage, a vast waste of time.

Well, thank God I’d already wasted my time before the ax fell, since I had plenty of constructive things to do today. Now it’s Her Deanship’s turn to waste some time.

Another meeting, this one of disaffected staffers. We lay out tentative plans for our workflow for the rest of our tenure at GDU. One employee describes the bizarre antics of the soon-to-be-ex-husband. Dear God…what is wrong with people? The guy makes GDU sound like a haven of sanity. Moving on, we come up with 87 gerjillion things for me to find out from our client editors.

SK describes a new freelance assignment. I’m to find and sign a contract returned to us by a guy who wants us to edit a religious tract. Back to my fault: I set it aside on Friday and blew it off.

I send out a flurry of e-mails to the client editors, by way of accomplishing the 87 gerjillion things. By now I’ve infected every member of my staff plus the Dean’s factotum, who presented herself for the first meeting. No doubt by Wednesday (commencement!) so many clones of my virus will be circulating through the campus population that I will, by proxy, infect the President of the United States of America. Talk about your six degrees of separation!

Flee! Early afternoon comes and I escape, stopping by a Yup Grocery for two packages of pretty good sushi, I suffering again, for the second day, from a great craving for soy sauce. Must be some sort of electrolyte imbalance. Home to consume the stuff with dos cervezas. 

E-mail from SDXB: the cops are reopening his daughter’s 15- or 20-year-old case, in which she was kidnapped from the GDU campus, hauled into the desert, tortured, and then set free (or she escaped, unclear which) after her car was torched—coincidentally on a ranch belonging to a friend of mine. My friend’s mother-in-law saw the fire and called the Highway Patrol, who rescued her after the perps had fled. Oh hell, why not? We haven’t had our fill of drama, have we?

I can’t stand it. I’m going back to bed.