Coffee heat rising

Cleaning help scored!

All RIGHT! I decided to use some of the buckolas I’ve been stashing in savings each month to hire some cleaning help. Someone left a business card on the gate asking for work, so I called. Two delightful Latina women showed up at the door, one of them sort of speaking English and the other less sort-of. They look smart and they sound like they can do the job…and they both need the work. They were thrilled to land a job, and I am thrilled at the prospect of having someone to take over some of the labor around this place.

I know, I know. It violates one of Funny’s Money Principles: Do it yourself.

But Funny has done done it herself and is done doing it.

mopTruth to tell, I’m getting too old to handle all the work around this place. It’s simply more than I can do by myself, what with the pool, the yard, the dog, the four-bedroom house, the errands, the bookkeeping, the endless Workman Waltz, the chronic sleep deprivation, the freelance business, and the job with the two-hour commute. Result is that I’m falling behind, and the result of that is that nothing is getting done. First I let the weekly cleaning morph into biweekly. Next thing I knew, I was only cleaning once a month. If you let it go that long, then you have a HUGE job on your hands, one that leaves you dead exhausted by the time you finish. Especially if you start pretty near dead exhausted because you didn’t get any sleep the night before. Then you still have to deal with the laundry, the pool, the shopping, the dog, the yard, Quicken, and the freelance work you didn’t attend to while you were scrubbing floors and bathrooms.

This is great. Today I can vacuum the DE off the bottom of the pool, do the laundry, and edit another 100 pages of detective novel copy without feeling bad because the bathrooms need to be cleaned and the floors need to be vacuumed, dust-mopped, and steam-cleaned. Yesh! Tomorrow I can make a Costco run and that will be ALL I have to do (except for editing copy): no vacuuming, dust-mopping, steam-cleaning, bathroom-scrubbing, kitchen scrubbing, mirror-polishing, window-washing, furniture-dusting, sheet-changing misery. Yes, yes, yes!!!!

The ladies want $85 for their trouble. They asked for $90 to come once a month, but I talked them down a few bucks. That’s only $42.50 apiece for plenty of un-fun labor. If they come around once a month, then I’ll only have to do the job myself once a month to get the place thoroughly cleaned every two weeks, which suffices. Eight-five bucks is less than half of what I will earn for proofreading & lightly copyediting a detective novel.If I’m working very hard and very fast, I can clean the house in four hours. Why should I use four hours of my $60/hour time (i.e., $240) when I can pay someone else to do an unpleasant job for the price of 2.8 hours of my time? What the heck am I working for, anyway?Any day, I’d rather get paid $60 an hour for reading fiction than save $85 by doing four hours of noxious work.

A bargain, my friends. It’s a bargain.

Multitasking: A young person’s game?

This morning NPR ran a feature about a neuroscientist whose research shows that people reach their peak ability to multitask—defined as doing more than one thing at once—in their twenties, that young children are incapable of multitasking, and that as we age we lose the knack of handling several trains of thought or attention at the same time.

It’s an interesting proposition. One thing is for sure: it goes a long way toward explaining why I feel more and more hostile toward conflicting demands on my attention, and why contemporaries often say the same thing. Two things happen as you age, of which either or both may be related to this issue:

  1. When you put something down to attend to something else, you tend to forget the first task and wander off into new realms.
  2. When you are trying to perform a given task, it begins to look to you as not one task but a whole series of tasks. For example, doing the laundry = a) gathering clothes and toweling, b) hauling laundry to the washer, c) treating stains, d) setting the washer to soak, e) adding soap and bleach, f) going back out to the washer to run the rest of the cycle, g) going back out to put the wet clothes in the dryer or hang them on the line, h) going back out to haul the clothes out of the dryer or off the line, i) hanging and folding clothes, k) putting the clothes away. “One” task is actually eleven tasks!

Each of these eleven tasks interrupts something else that you’re doing: housecleaning, yardwork, blogging, child care, paying work, whatever. Even if the subtasks of a given activity happen all in one chunk of time, rather than spreading out over minutes or hours as the laundry chore does, as you get older you still see X job not as X but as a + b + c + d . . . and so on to infinity.

The point I’m trying to make (I think) is that “multitasking” is not doing several things at once. It’s actually a conflicting tangle of interruptions. It may be, in fact, that at times in your life you’re better equipped to stay focused during a series of interruptions: your attention wanders less, or you’re less conscious of the annoyance factor inflicted by gestalt activities. But I would argue that proceeding forward by interruption is not an efficient or effective way to function. Certainly there’s nothing new about that thought: researchers have known this for years.

So What Can We Do about It?

Plenty. First off, we can recognize that as 21st-century Americans we’re subjected to far more concurrent demands on our attention than humans are evolved to cope with. Knowing that, we can consciously engineer our activities to enhance focus and cut out distractions.

For example: Working on your computer? Turn off the e-mail programs. If there’s no burning need to know when every minuscule, generally meaningless message comes in, then you’re justified in checking your e-mail three times a day, two times…or even less than that!

Oh, revolutionary!

Extending the rebellion: Get rid of telephone features that distract your attention or interrupt a phone conversation. Do you really need call-waiting? Can anything be ruder than interrupting a phone conversation with the remark that you’ve got to put the person on hold to answer an incoming call (probably from someone sooooo much more important than the person you’re speaking with)? Give each telephone call your undivided attention, and don’t brook any electronic interruptions. Do you really need caller ID, for that matter? Why do you need to interrupt what you’re doing check the identity of every caller and make a decision as to whether to answer the phone? Just let the call go through to your voicemail and decide, at your convenience, which caller you will talk to, and when.

Turn off the television if it’s just running as background noise to an intellectual activity. You’re not really listening to it as you do your homework or office work—you’re interrupting your train of thought to pick up on something that attracts your attention. Switching back and forth, even at a subliminal level, is inefficient, time-consuming, and stressful.

Make a conscious decision to focus on one thing at a time. Recently, for example, I realized that I tend to start things, drop them to do something else, and then delay or never finish the them, especially in the morning. I get up, wash my face, and brush my teeth. While I’m brushing my teeth I turn on the e-mail or the blog program. Then I stumble out and feed the dog. I throw on some clothes and race out to meet La Maya for a morning walk. Then I fix and eat breakfast, trying to read the paper while eating, without much luck. Maybe I water the garden or add water or chemicals to the pool. Then I’m back at the computer. Then I realize I’m late for work. I bathe, wash my hair, throw on some presentable-in-public clothes, bolt toward the door and realize…
…I haven’t put my makeup on;
…I haven’t made the bed;
…I haven’t put the breakfast dishes in the dishwasher, possibly because
…I haven’t unloaded the clean dishes;
…I haven’t put together the paperwork I need to carry to the credit union today;
…I haven’t put the work I needed to return to the office back in the car;
…I haven’t turned off the water on some plant;
…I haven’t put water or iced leftover coffee in the car for the long drive across the city;
…DAMMIT, I’m not ready to go!!!!!

So as I’m trying to get out the door, I’m racing around tying up a great frayed fringe of loose ends.

There’s a way around this, and it’s simple: Finish every action that gets started before starting a new action. That means finish the WHOLE action. Recognize the entire series of subtasks that constitute an action and get them all done at once. This morning after I washed my face, I put on the light make-up I need to appear more or less alive at the office (i.e., brushing-teeth-and-washing-face also includes painting face). Before leaving the bedroom, I made the bed (getting out of bed entails making the bed). Before wandering out of the kitchen after breakfast, I put the breakfast dishes in the dishwasher (preparing and eating a meal includes putting the dishes away).

The gestalt atmosphere that we live in today tends to unlink a given activity’s subactions, so that we leave things undone or get distracted in the middle of a series of actions that really should be regarded as one action. We need to relink the parts of each activity, so we can resist the blandishments of “multitasking” and live our lives in a more coherent, efficient—and dare one say it? meaningful—way.

The Strategy

  1. Dispense with as many distractions as possible.
  2. Be conscious of all the activities an action entails, link them together, and think of them as a single action.
  3. Try to complete each whole action before moving on to something else.

Of course, if you’re a young parent, this is easier said than done: children require attention, and they generally require it sooner than later. Maybe that’s why, so the scientists say, young adults are better able to “multitask” than the rest of us. But maybe what we should do is simply pay full attention to the children. I suspect that at any time of life, we’re likely to be happier and less stressed if we make it a habit to do one thing—one whole thing—at a time.

Blowin’ in the wind…

Well, it’s time to nail some suspenders onto the old oaken barrel, since that’s what we’ll be wearing now that our shirts are lost.

Called the redoubtable financial advisors this afternoon. It must be said that they sound pretty nonplussed over there. On the other hand, even though they allow that conditions are unprecedented, historic, and weird, they continue to insist that cashing out whatever pittance you have left in the market is a bad idea. One of the senior partners remarked that if the market continues to drop at today’s rate, it will only take about 14 days for it to arrive at zero.

“Is that a logical possibility?” he asked rhetorically.

“No,” he answered himself. If that happened all the stock in the land would be worthless. You could pick up an IBM certificate off the street, for free. This, he believes, does not compute. He and his colleagues are convinced the fall will stop sooner or later and the market will bounce back up.

We shall see.

The answer to another question is also blowing in on the wind: the University Academic Committee is having a little emergency meeting come Monday morning to discuss how to cope with a 20% budget cut. I’m told this is the first step toward the rumored layoffs.

We shall see about that, too. Personally, I no longer care what they decide. I’ve done all I can to protect myself should any such layoffs actually occur: applied for a half-dozen jobs that look like good fits, laid out a plan to pay off the Renovation Loan, and developed a strategy with the financial advisors to weather a period of unemployment.

Interestingly, though, I’ve spoken with a couple of auld acquaintances who, I discovered, happen to be on that committee. They tell me no announcement regarding layoffs of any specific job class was made, nor do they believe my particular set is likely to see blanket layoffs.

There’s not a thing I can do about whatever action the Great Desert University takes. And I am not going to get myself exercised over something I can do nothing about.
Thaes ofereode,thisses swa maeg.

Beating the layoff stress

For the first six or eight days after I learned about the rumored layoffs, I felt so stressed that my chest hurt. One day at the office I had to lie down on the floor for a few minutes when an anxiety attack started to come on. Determined not to end up in the ER again, I managed to get the feeling that I was about to pass out under control with some breathing and relaxation exercises. But that didn’t stop the scary ache in the chest.

Today, though, I’m feeling a lot better: no pounding heart, no chest pain, no sense of oxygen starvation, no distractibility, and no sleeplessness. For sure, yesterday’s call from one of the employers I applied to helped. Even if I don’t get the job, at least now I have some hope that my age won’t disqualify me from every job I ask for. That was a big worry.

Also, with amazing speed I’m getting more and more comfortable with the idea of not working for GDU—even if it means taking a lower-paying job. Matter of fact, that prospect not only looks less scary, it’s starting to look downright welcome. Although I personally have had relatively little to complain about (other than the months-long PeopleSoft fiasco, the [probably illegal] reneging on an approved job offer I made to a prospective employee, and the overall toxic atmosphere on the campus where I taught), I certainly have seen the administration treat many of my coworkers abominably.

The prospect of being somewhere else begins to look more attractive. So does the idea of a new job with new things to learn and do.

I’m glad I started the job search before any university-wide announcement came down and before I knew whether this next round of lay-offs will apply to me. Just doing something to help yourself, rather than hunkering paralyzed in the headlight while the train bears down on you, goes a long way to make you feel better. It gives you a little sense of accomplishment, and it jump-starts the process you’re going to have to put into gear soon, anyway.

The first cover letter and résumé took a good five or six hours to put together! I thought I was gunna die. If every job application took that much time, how was I going to manage the work for the day job? To say nothing of all the freelance work The Copyeditor’s Desk has taken on?

However, the next application only took 30 or 40 minutes, and neither of the other two took any longer. Because the jobs I’m seeking (with exception of driving the zoo train…) are in the same general family of work and they’re all at nonprofits or colleges, tweaking the cover letter and resuméis pretty easy. It’s just a matter of writing new first and last paragraphs for the cover letter, adjusting the “what I can bring to your job” paragraphs—deleting some of them, moving others closer to the top—and shifting the resumé’s “list of accomplishments” to highlight the items most relevant to a given job. After I realized this, I began to feel a lot more confident that applying for a series of jobs isn’t going to kill me.

And really: if I get an offer from next week’s interview and then learn I’m not included in the next set of layoffs, I may take the job anyway—even if it pays less than I’m earning. The recurring workplace flaps, which seem to come more and more often, are ridiculous. I don’t need to put up with this kind of grief. And besides, the prospect of starting something new is beginning to sound pretty good. Darned good!

The Continuing Saga…

1. Unemployment for Christmas?
2. Does any of this have meaning for individuals?
3. Rumors start to fly
4. On the trail of the elusive job
5. Beating the layoff stress
6. How low can I go?
7. Interview No. 1

“We Value Your Business”: Reaching a person at a company that doesn’t want to be reached

As we saw in yesterday’s encounter with Qwest, many companies—often those with a vested interest in customer service—do not want to deal with the unwashed masses with whom they are forced to do business. They make it as difficult as possible to reach a human being, because they don’t care about their customers and do not wish to waste time speaking with them.

There are several avenues to get their attention.

You can often get through to a live human by calling a phone number listed at Get Human. This useful site lists telephone numbers and strategies for getting past the punch-a-button maze.

Failing this, try googling the company’s name + “corporate headquarters.” This often will bring up a snail-mail address and a viable telephone number; sometimes a working e-mail also will appear. Invest in a stamp to send your comments or complaint by snail-mail. This was how I got an address for Steve Jobs, during the late, great MobileMe fiasco. I printed out my post, “An Open Letter to Steve Jobs,” and mailed it to Cupertino. Interestingly, an underling in Apple’s corporate offices telephoned me –several times! –to discuss the matter. Didn’t succeed in fixing things, but at least he pretended he cared, which was comforting.

Apple Computer
1 Infinite Loop
Cupertino, CA
408-996-1010

A search for Qwest’s corporate headquarters gives us this intelligence:

1801 California St.
Denver, CO 80202
For general inquiries: (303) 992-1400
or (800) 899-7780
Fax: (303) 896-8515
Customer Service

Investor Relations
(800) 567-7296
email:investor.relations@qwest.com

Qworst’s customer disservice link takes you to another infinite loop, wherein you have to register and reveal private information before you can wander through an off-putting maze in your attempt to get some help. However, in a past experience I learned you can reach a high-ranking P.R. officer by contacting investor relations. So, that’s where I sent a link to yesterday’s rant about the company’s execrable DSL customer service.

When you believe you’ve been treated unethically or actually cheated, think about what regulatory agencies and trade groups govern the offending corporation. For example, banks and credit unions are regulated by a national banking commission. Insurance companies are to some degree regulated by state agencies. The U.S. Attorney General is interested in frauds and scams that cross state lines. The state attorneys general in your own state and the state where the company is based also may be helpful. Even if they can do nothing, management in general does not enjoy receiving a telephoned or written inquiry from an attorney general’s office; often a simple notice from a regulatory or law enforcement agency will spur a response to your issue.

Also consider contacting companies whose employees have to do business with a wide variety of vendors. Your complaint probably isn’t the first; if you get in touch with agencies or companies serve as intermediaries, you may find a way through the maze.Your credit-card issuer, for example, may have a telephone number that will reach a person at the problem company.

It takes ingenuity and persistence to get past the ramparts erected by megacorporations, which are specifically designed to repel all comers. But keep at it: if you can’t get through, try to enlist the aid of an agency that can.

Back again…temporarily?

What’s more annoying than a punch-a-button phone maze? A robot that answers the phone!

Qwest’s DSL connection went down around 8:00 this morning, just before I left for work. After dinner tonight, I called the Philippines in hopes of finding a tech who could figure out how to fix it.

Make that “I tried to call the Philippines.” All of Qworst’s online tech help appears to be based in Manila. But you can’t get to them without trudging past a robot gatekeeper animated with a peculiarly infuriating smug voice. By the time I reached the first live human — get this: after the oily robot actually cooed “hold on while I make a note of that”!!! — I was so enraged I could barely speak.

So now I have this Filipina techie on the phone and she’s asking me how the DSL contraption is acting. Following what is clearly a canned routine, carefully enunciating a script, she guides me through a number of little tests: disconnect and reconnect this, that, and the other. These require me to climb on top of the desk and fiddle with the gadget, because I can’t pick the gadget up easily because the cords, which are too short to start with,are snugly tucked in along the back of the desk to keep all that junk off the floor. Many of the connections are invisible to me, even with my head upside down and jammed up tight against the wall. But none of these experiments work, anyway.

Next she gets me down on the floor, upside down under the desk. “Unplug the telephone line from the wall socket and plug it back in,” she says.

Ohhh-kayyyyy….

Not surprisingly, this strategy disconnects me from the Philippines.

I call back and get the same enraging robot. By now I’m so angry I’m choking and so the robot doesn’t understand what I’m trying to say, possibly because some of it isn’t printable. I slam the phone down and dial “0.” Applying a superhuman effort, I stay polite long enough to ask the operator if she could please connect me to a human being. “Sure,” she says: and connects me right back to the same effing robot!!!!!

By the time the robot ran me through another 8 or 10 minutes of the same enraging hoops (asking questions that the live human would soon repeat, again), I was so furious I found it extremely difficult to be courteous to the poor wretch who finally picked up the phone.

He now starts to repeat the same series of instructions, word for word, that his compatriot so recently fed into my ear. I explain that I’ve already done those things and none of them worked. I also explain that unplugging the telephone from the wall causes the phone to disconnect. He, being smarter than the average bear, says, “Well…do you have another cordless phone in the house?’

Uhhmm, yeah. Duh!

“Go get it,” he says.

So now we disconnect the phone line from the wall socket and reconnect it, to no avail. DSL is still nonfunctional.

He concludes the unit is broken and says Qworst will send a new modem, which is to arrive on Friday. Once this wonder gets here, I have three weeks to return the old one or be charged a hundred bucks for it. I express my appreciation for this charming demand and the graceful terms in which it is couched. I also suggest to him that if he is earning less than $20 an hour, he is being underpaid and he and his workers should unionize and demand a decent wage.

He says he’ll make a note of that.

I say, “Here’s how you spell it: h-u-e-l-g-a. That’s v-i-v-a l-a h-u-e-l-g-a! Then, so infuriated am I at the maddening robotic hoops and the barely competent customer service, I remark that after three interactions with Qworst’s smug robot, I’m beginning to understand what motivates people to wrap themselves in explosives and blow up corporate headquarters.

So, I expect the next post you read from this blog will come to you from Cuba.

All this notwithstanding, the DSL mysteriously came back online, which explains why this last post is reaching you from Arizona.

How hard is it to have a human being pick up the phone? And what makes the executives of a faceless corporation think a) that anyone on the planet wants to be run in circles by a smug-sounding robot voice, or b) that even one of its customers is so stupid as to believe “your business is important to us” when they can’t spring for the subminimum wage required to have a nice citizen of the Philippines answer the G.D. phone?

Tomorrow, assuming I’m not riding a black helicopter to Guantanamo Bay,I intend to find out what’s involved in switching to Cox. Can I even get a cable internet connection without having to sign up for cable television that I’ll never watch? If so, can I get out of Qworst’s nonservice? We shall see.