Coffee heat rising

Unstuck in Time

Disequilibrium, indeed. More like “unstuck in time,” I fear.

I’ve disliked the modernified Scottsdale Fashion Square for some years. Once a pleasant place to shop in tony venues, in recent years it has been upgraded to “contemporary”…another word for “cold,” “hard-edged,” “noisy and echoey,” “engineered to feel hectic,” and…well…”not a place you’d like to hang out if you had some other choice.” So by and large I stay away from it, because a visit there usually devolves into an annoyance of one sort or another.

But…my MacBook needs some attention. Actually, what it needs is a compatible external hard drive, preferably one designed to work with Mac equipment.

Apple kindly closed its store in Biltmore Fashion Park, which was at least moderately civilized. Their other store, in Arrowhead Mall, is too small for its clientele: every time you go there, you find yourself waiting interminably for help, crammed in elbow-to-elbow with a whole bunch of other glassy-eyed folks who are waiting interminably.

So. Let’s try something altogether different, in the Apple Department.

After I seethed my way back across the city and got back into the house, I searched Google for independent Mac technicians, and lo! Found several. One over at 32nd Street & McDowell answered the phone and said to come on in any day this week.

He said to call in the morning of the day I’d like to meet him and make an appointment then. So…by tomorrow I should have regained part of my sanity — whatever is left of it — and so I’ll arrange to get this thing over to him and get HIM to fix it.

Orrrr… As for the hard drive? Says he: it needs to be formatted for the Mac.

Who knew?

Where was I in my planned rant?

Yes, the uglified Scottsdale Fashion Square. It is a long drive from the Funny Farm through unpleasant traffic: a good 30 to 40 minutes, outside of rush hour. When you get there…I swear…every time you surface over there, they’ve changed things around and fucked things up. Now you have to navigate past a trolling valet parking service to make your way up into a high-rise parking garage. Memorize where you left the car. Find the steps or elevator. Memorize which set of steps you used to get down to the ground floor. Then hike.

And hike. And hike.

The Apple store is ALLLLL THE WAY ON THE FAR SIDE of the freshly ugly mall, forcing you to walk up and down steps, through hectic crowds, past endless kiosks selling junk, all the time accosted by the loudest echoing racket you ever hoped never to have to hear. The atmosphere is cold, snobby, overpriced, hectic, and annoying.

Finally I get there. I tell the service rep I have an appointment. I explain that the Macbook won’t talk to the hard drive so there’s no question of backing up data: it just can’t be done. She gives me a blank look. For all the world, it appears that she doesn’t understand what I’m talking about.

I try again: “I would like to buy an external drive that is compatible with this Macbook — preferably one that is made by Apple.”

Blank look.

After another try, I give up.

Furious, I stalk back to the car and head back out through the ever-evolving landscape that is the ever-Los Angelizing Valley of the We-DO-Mean Sun.

Yechhh!

Remember when malls were fun to shop in?

Remember when customer service was not more aptly called customer disservice?

Remember when Apple had awe-inspiring, blow-you-away, superb customer service?

The present angst is, I am quite sure, because I am unstuck in time: a creature of another age. And I can tell you for damn sure, the present age is not one I would like to live through much longer. What a flikkin’ dystopia we inhabit!

Driving homeward, homeward, ever homeward across the east/west main drag that in Ritzyville is called “Lincoln Boulevard” and in mittel-America is called “Glendale Road,” (interesting how rich folk get more characters for the words used to describe their thoroughfares, no?), it struck me that the whole city has changed significantly over the past five or six years. Not as annoyingly or as extremely as Scottsdale Fashion Square, but still…a lot. Mostly, in the regions I drifted through, in the form of gentrification of already pretty damn fancy houses. All along the way, houses have been fancified, dandified, and — often — ripped down and replaced with ultra-modern mansions painted eye-searing white.

Neighborhoods are recognizable, but…different.  The whole city is recognizable but different, I guess. Most of it, anyway.

So… Yah. I guess the issue here is that I’m unstuck in time. Living IN the here and now, but not OF the here and now. I feel like I’m afloat in a fluid reality. That which is real is not what was real.

Some squib on the vicissitudes of advancing senility that I read the other day said that one of the ways to stave off dementia is to drive around new neighborhoods. In this city, driving around old neighborhoods is driving around new ones. 😀 Seriously: it was kinda fun cruising through old stomping grounds that no longer look quite the same, and then sliding through the new stomping ground and finding previously undiscovered short-cuts and pass-throughs. If this activity staves off Alzheimer’s, I guess I’ll be buying a whole lot more gas. For awhile, anyway…

Live-Blogging (sorta…) from Bureaucracy Hell

So…I’ve lost my Social Security card and my Medicare card was stolen. Getting these back, as you can imagine, entails an unholy amount of hassle. Which do you suppose would entail less pain?

  • Call Social Security on its 800 number; jump through a thousand robotic hoops, and wait and wait and wait and wait and wait… Finally reach a person who has no clue what she’s doing. (As you might guess: been there, done that!)
  • Drive in person to the Social Security office in Scottsdale, the bureaucracy’s nearest brick-&-mortar venue. Take a number and wait and wait and wait and wait and wait… Sometime today (maybe) get to speak with a human who knows how to solve the problem.
  • Go to the Social Security Website, create a “My Social Security” account (or, if I stupidly did this some time in the past, find it and figure out how to break into it), dork around and screw around and dork around and screw around and dork around and screw around and dork around and screw around and dork around and screw around and dork around and screw around and MAYBE get the new cards ordered. Or not.

Any of those involves time-sucking frustration of the first order.

Experience shows that physically going to a Social Security office is less time-consuming (despite the drive time), less frustrating, and less outright enraging than either of the other two options. So early this afternoon, after finishing the minimum amount of work needed to make progress on the client’s huge project, I climbed in the car and started driving.

Arrived at the SS office right at 1:44 in the afternoon. They close at 4 p.m.. That left two hours and 15 minutes, sooo…there was at least a shot of getting to speak to a functionary before they threw us all out.

Drew “Welcome to Social Security” coupon number Z140. Sat and waited for them to call that number

Z135.

Z132.

Z134.

Z168.

Z136

Z143….

And on. And on. And fuckin’ ON.

Meanwhile, I’d learned that to get a new Social Security card I had to apply at this office. But to get a new Medicare card, I had to go around the corner and stand in ANOTHER line to beg for that.

Finally, after about half an hour or 45 minutes of this futility, I think oh fukkit and get up and leave.

I walk around the corner to see if maybe I could at least get the Medicare card with a slightly more reasonable wait. Pass through the security guard — this one a lot more hostile than the guy in the Social Security office. Yeah: a WHOLE lot more hostile. Help a couple of terrorists in their early nineties figure out how to use the punch-a-button nuisance to generate a ticket to wait. Generate my own. Sit down.

Many fewer victims here. I figure out that actually there are only about five people ahead of me. Take a seat and…well, yeah. About ten or twelve minutes later, my number is called.

I claim that both my cards were “lost.” If you define “thieving” as a variety of “losing,” that’s probably accurate. Why do I resist admitting that the Medicare card was stolen? Because the gummint’s web page says you have to file a police report before asking for a replacement. And THAT will cause still more trouble and headaches that I DO. NOT. NEED.

To my astonishment, the doughty bureaucrat behind the desk asks me a series of rote questions, goes CLICKETY CLICKETY CLICKETY on his keyboard, and announces blithely, “The Medicare card should arrive in two weeks; the Social Security card will take about three months to show up.”

uhhhhh…HUH!

“But…,” say I, “they said I have to go to two different offices and apply for each one separately.”

“I just ordered them both.”

Oh. My. GOD! You beautiful, spectacular ebony saint of a man! Can I take you out to Ruth’s Chris Steak House and buy you a T-bone? How about an orange soufflé swimming in heavy cream for dessert? A bottle of Domaine Loubejac Pinot Noir to go with?

Stop by the Fry’s on the way home to stock up on veggies and miscellaneous junk. Stumble in the house, bolt down a box of sushi and a couple bottles of beer.

Having finished the day’s ration of the client’s index before heading off for the Adventure in American Bureaucracy, I now sit down to write this post, and….

In comes this fine message from DropBox:

Hi Victoria,

We really appreciate taking the time to write in.

For security reasons could you please confirm the restoration?

Just to summarize, we are going to undo the following event link in order to remove the selective sync conflicts from your account:

https://www.dropbox.com/event_details/87657979/123465432/713437281

I just want to confirm that you want these events reverted in their entirety, and there are no other actions you’d like me to take on your account at this time.

Once you’ve written me back to confirm that’s the case, I’ll pass this along to our Restorations team to perform the requested operation on your account. If there are other things you’d like done, please write back with additional event links or a description of the circumstances surrounding your situation.

I look forward to hearing back from you!

HOLY SHIT!!!!

I have not asked Dropbox to do anything in the past week. The last I looked — about three hours ago — all is well. I do not know what this means, but “remove” or “revert” sounds a whole lot like DELETE stuff. Random fuckin’ stuff.

This causes a complete, total, exhausted-old-lady can’t-stand-another-minute-of-bullshit-hassle MELT-DOWN!

I have NO idea what this worthy is talking about, but I can NOT afford to have some good soul delete the project that I’ve spent the last gawdAWFUL number of torturous, tedious, brain-banging, mind-numbing hours on!!!!!!! GAAAAAHHHHHHHHH!

E-mail back, also having no idea whether a reply will reach a human being, DO NOT CHANGE ANYTHING DO NOT DELETE ANYTHING and frantically start copying key folders to the iMac’s desktop, not knowing whether the machine has anything like enough memory to hold that much data.

Meanwhile… The MacBook, the one whose repairs absorbed some six hours of driving time, days of down time, and hour after hour of fuckup-recovery time, is NOT fixed. Last night it started shutting down again. Same story: PLINK, out of the blue. Reboot, find there’s plenty of power on the battery, data has been lost, pages have disappeared, fuckups have been fucked up. Last night I call Apple’s 24-hour service and reach a tech in Australia. Explain that this saga is beginning to wear on me. She says with AppleCare I have two or three in-house visits coming. She tries to set this up but because of course Apple has gone to bed in this country, she can’t get through. Gives me a phone number to call.

Reach one of Apple’s accelerated AppleCare dudes here. He says well, that would be true if we were in Australia, but it doesn’t apply in the US. I complain about the interminable drive to Scottsdale, now that the bastards have closed down the central Phoenix store. He says they have a deal where they will send me a shipping box and cover the cost of FedExing it to the repair dudes and FedExing it back to me.

Well. That’s better than a hit on the head, anyway. Best of all would be if you could FIX the damn thing.

Finish copying stuff to the iMac’s desktop, including all The Copyeditor’s Desk’s present and past client data.

By now it’s getting dark.

Take the dog for a doggy walk. She lunges onto a neighbor’s lawn to have a good grass-wallow and then launches into one of the worst episodes of reverse-sneezing she’s ever had. If you’ve never seen a dog doing the reverse-sneeze thing: it’s much like a kind of seizure. Even if you know the dog will get over it, the dog doesn’t know that. And the dog tends to panic. Now Ruby is wheezing and gasping for air and shaking all over her little body in terror.

Whenever she gets to the point where she can more or less breathe again, I have to pick her up and carry her the quarter-mile back to the house. Jolly fun.

Day from Hell…